Planet Fitness

Reviews

• AA

  Andres Alexander

  Oct 31, 2025
  5.0
  Pretty good and clean
• MT

  Marc Taylor

  Oct 16, 2025
  5.0
  The staff is exceptional. Welcoming and helpful and always keeping machines clean.
• JC

  jay C

  Sep 2, 2025
  5.0
  my favorite gym sadly closed 249 duffield I didn't think this would be my official home gym when I first came here but I was quite surprised I'm able to come mind my business and have an amazing workout not to mention the manager and gym employees are very nice and friendly so if you're looking for a good place to work out this is it !
• ER

  Estelle Raad

  Aug 12, 2025
  1.0
  I have been a loyal Planet Fitness member since 2018 (and previously since 2013 at another location) and have always enjoyed my experience. The staff has historically been kind, courteous, and helpful, always willing to assist with equipment and ensure a positive environment. I usually attend with my teenage son, who is my Black Card guest, and we have never had an issue checking in, until our encounters with Harte. On two prior occasions, Harte requested my son’s high school ID and for his picture to be taken. We complied both times without resistance, despite my noting that this process had already been completed. On each occasion, her demeanor was unwelcoming, but we complied nonetheless. On our most recent visit, slightly after 10 p.m., we both scanned our QR codes at check-in. Harte again asked for my son’s ID and insisted that his picture be retaken. We did not have our IDs with us, as we were only planning for a quick late-night workout. At the time, Harte was visibly agitated while dealing with another guest who appeared to be in a nearly identical situation—having already provided his guest’s ID and photo on previous visits. Harte’s approach escalated quickly. She became loud, demeaning, and repeatedly threatened to have the police remove our guests, who, notably, were minors and were sitting quietly waiting to work out. When I asked what steps we needed to take to prevent this issue in the future, she refused to answer directly, instead accusing me of “harassing” her, stating she was “disengaging,” and ultimately refusing service. She threatened to cancel my membership, along with the other gentleman’s, despite there being no disruptive behavior on our part. Throughout this interaction, her subordinate remained calm and professional, even quietly advising her against calling the police. The situation was unnecessarily hostile, and it was clear that Harte created conflict where none existed. The guest recorded the incident, and in the end, the police never arrived—likely because there was no legitimate cause for their involvement. In over a decade of membership, I have never experienced such unprofessional, aggressive, and unwarranted treatment from any Planet Fitness staff member. This incident was deeply disappointing and does not reflect the welcoming and judgment-free environment Planet Fitness claims to provide. I sincerely hope this matter is addressed so that no other members have to experience such behavior.
• JH

  Jimi Heinritz

  Aug 9, 2025
  1.0
  Hart/Heart Denied me access to use the restroom after a man harassed me off the street. I have the app I have a membership My account was not linked After explaining to employee named HEART What occurred her response was “What does a man harassing you on the street have to do with using the restroom” I then explained that I have a membership and gave her my name and phone number.. she proceeded to stall and not allow me access to bathroom I left my phone unlocked and bag at the counter. Used the restroom and returned to find her calling the police and keeping my items behind the counter It was her intention I believe to try and make me the unsafe problem because she chose not to operate from a place of courtesy Something each business should have Including Planet Fitness and the entity owning the business at Fulton

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