Question 1

What information do I need to provide when scheduling an appointment?

Accepted Answer

Patient's name; date of birth; address; brief description of reason for appointment; home and alternate phone numbers; patient's health insurance information.

Question 2

What should I bring with me to my appointment?

Accepted Answer

Copies of pertinent medical records (doctors’ notes, lab and imaging results), your insurance card, any referral/precertification information, and completed patient forms if you filled them out in advance.

Question 3

How early should I arrive to my appointment?

Accepted Answer

Plan to arrive about 15 minutes prior to your scheduled appointment time; appointment coordinators will provide specifics when scheduling.

Question 4

Will someone call me to remind me about my scheduled appointment?

Accepted Answer

Many practices use TeleVox; you will typically receive an appointment reminder call two days in advance.

Question 5

I am new to NYU Langone. Will I need to complete any forms?

Accepted Answer

Yes. New patients complete forms such as the Faculty Group Practice Patient Demographic Form, Electronic Health Information System Consent, Financial Policies, Patient Responsibility Form, and Notice of Privacy Practices. Many can be reviewed/completed before your visit via the patient forms page.

Question 6

What insurance plans do you accept?

Accepted Answer

Doctors at NYU Langone participate in most major insurance plans; appointment coordinators can review insurance information when scheduling.

Question 7

What is the 'no-show' policy?

Accepted Answer

If you cannot keep your appointment, call your doctor’s office as soon as possible. If you miss an appointment without calling to cancel, additional fees may apply.

Question 8

Why did I receive a bill for a doctor that I did not see?

Accepted Answer

You may be billed for services from clinicians involved in your care even if you did not see them face-to-face (for example, anesthesia, radiology, pathology). These services can lead to additional charges.

Question 9

Who can I call if I have a billing question?

Accepted Answer

For billing-related questions, call 877-648-2964.

Question 10

What forms of payments do you accept?

Accepted Answer

Practices accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, American Express). Traveler’s checks are not accepted. Payment plans may be arranged through an onsite billing coordinator.

Question 11

Can I access my medical information online?

Accepted Answer

Yes. NYU Langone uses MyChart to let patients view test and lab results, medical records, medications, immunizations, schedule appointments, request refills, send secure messages, and access billing statements.

Question 12

How can I get a copy of my test results and medical records?

Accepted Answer

Call your doctor’s office to request records; you may need to sign a consent form to release records. You can also view recent test results via your MyChart account.

Question 13

What do I do if I run out of my medications?

Accepted Answer

Prescription refill requests can be submitted via MyChart or by calling your doctor’s office.

Question 14

What is the difference between race and ethnicity and why is it asked?

Accepted Answer

Race refers to how a person identifies with one or more social groups; ethnicity is more specific and relates to shared history and culture. Answering questions about race, ethnicity, and preferred language helps the care team provide tailored, equitable care; responding is optional and will not affect your care or insurance coverage.

NYU Langone Podiatry Associates—Brooklyn

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