LensCrafters

4.9
453 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5105 Kings Plz 8, Brooklyn, NY
11234-5225, United States

Hours

Reviews

4.9
453 reviews
5 stars
427
4 stars
12
3 stars
3
2 stars
2
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, knowledgeable, and attentive, creating a welcoming atmosphere for customers.

Professionalism

Customers noted the professionalism of both the staff and the optometrists, highlighting thorough eye exams and clear explanations.

Product Quality

There are mixed reviews regarding the quality of products, with some customers expressing dissatisfaction with lens fitting and frame options for specific prescriptions.

Store Experience

Overall, many customers enjoyed their shopping experience, citing a clean environment and a good selection of frames.
  • BC
    Bentley C
    Dec 13, 2025
    5.0
    Eddie is the best. Knowledgeable and eager to help. All the staff are friendly and courteous! Highly recommend this store
  • PG
    Pedro Morales Guzman
    Dec 13, 2025
    5.0
    Eduardo was invaluable throughout the entire interaction. He clearly and thoroughly provided all the information requested, with a welcoming, friendly attitude that immediately made me feel comfortable. His professionalism and willingness to assist made the experience both pleasant and reassuring. Thanks to him I was able to purchase my first pair of frames. There
  • MW
    Melinda Wheeler
    Dec 7, 2025
    3.0
    I’ve been coming to this LensCrafters in the KP mall all my life. I’ve always had super sweet opticians that were able to assist with me picking out the right type of frames for my high prescription in my right eye, as a result of being born prematurely at birth. I’m so upset and distraught to learn that most LensCrafters stores now do not carry lens sizes between 46-47 for children/small faces. I always have to pick up glasses from the children’s section. This is my 2nd time coming to LensCrafters in less than a month, after my current pair of glasses breaking; which are hanging on by a thread with clear tape. The Gentleman at this store that works in the on-site lab, I believe his name started with a D was very pleasant and told me the edges of the lenses which I could Also see were not rolled or polished at the edges. I ended up doing a refund because I can’t seem to find the right dimensions of my current frame which is a 46-15/16-125. At this point I don’t think the frames are an issue, I sincerely believe I’m paying for the 1.74 high-index lenses and am not receiving them. I need new glasses. I do not care about the cost! I’m receiving 0 help with this grievance, as there is no one at most LensCrafters locations that are Able to help customers with myopia (nearsightedness) and I feel discriminated against every time I walk into a store. My frames came from LensCrafters and there seems to be no one in the offsite labs anymore that can cut high index lenses. I’m getting nowhere with this issue and strongly considering getting contacts which my insurance will not cover. I’m very sadden by this as a petite woman as well with a smaller face not finding appropriate frames that are stylish for my face. I even filled out the contact form 5 business days or more ago, and no one has reached out to me yet from LensCrafters. What are people with nearsightedness suppose to do or go?! I have spent countless hours of my own time trying to find frames that fit the dimensions that I’m looking for online, which are taking forever to ship from overseas. I need new glasses before the end of the year. This level of service is not acceptable from LensCrafters. I already gave a horrible review for the 510 6th avenue location, which gave me pregnant glasses with lenses producing from the front and back of the frames, which should be illegal as any good ophthalmologist will tell you. I’ve even experienced this in my youth were my prescription went up because of the lenses poking out so much from the frame. I can’t be the only person in NYC with myopia I know the lenses can be scaled down further. Someone needs to call in the optical authorities and review the work that’s being conducted in the outside lab for LensCrafters. I’m getting exhausted for looking for frames on my own that can accommodate my prescription. It’s discrimination to produce lack-luster lenses for those with high myopia, and no longer selling smaller frames for smaller faces. I will be taking this complaint further, after being a long-time customer. Those with high myopia need glasses without a doubt this is truly an insensitive disservice! I’m completely disgusted and turned off!
  • AG
    Angela Greenidge
    Nov 24, 2025
    5.0
    The atmosphere was very professional and friendly. I had a great experience.
  • MC
    Mara Cvijic
    Nov 2, 2025
    1.0
    Thay charged me lots of money for progresive glasses with very thick glass and worst quality. Don’t go there.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.