Friends & Family Home Care is a licensed home care agency and CDPAP provider to thousands of patients and caregivers across New York State and the metropolitan area. CDPAP, or Consumer Directed Personal Assistance Program, is a Medicaid and/or Medicare program that allows patients to choose their own caregivers including family or friends. CDPAP provides patients with more control over their care, and allows them to receive quality care in the comfort of their own homes. As a CDPAP provider, Friends & Family Home Care is committed to providing quality care to all of our patients. We are proud to be able to offer this program to patients and caregivers, and we will continue to provide quality care and CDPAP services to all of our patients.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.