Planet Fitness

Reviews

• TC

  The club

  Oct 18, 2025
  1.0
  Rude and disrespectful employee. Arrogant when talking to people. I will not recommend this place .
• AR

  Alexander Rodriguez

  Oct 12, 2025
  5.0
  Muy duro bueno
• KF

  Keywan Fowler

  Sep 27, 2025
  5.0
  Very clean. That was the first thing I noticed.
• RM

  Riathica Montes

  Sep 20, 2025
  5.0
  I love the space great customer service. The only thing I didn’t like that it makes no sense is if we have a black card we should bring guess to the massage room so they changed that so that was kinda odd.
• DB

  Deslyn Beckford

  Sep 16, 2025
  1.0
  Good evening, I am a current black card member of planet fitness along with a few family and friends. The first week we started working out there we found it very pleasant, friendly staff, cleanly with everything in good condition, we all felt great finally getting the tools and space needed to help each of us on our unique Journeys. By the next week however we noticed inconsistencies with a few of the rules the staffs seemed so very strict with and from there ever since many problems arised. For example; Using the massage area, both me and my daughter (the guest on my card) used theses equipments the entire time without any problem, till one day new staff came in and informed us ( including the rest ) all of a sudden that we cannot and should not be using them at the same time, that all card hodlers have to use them before their guests, which we thought was strange, however, we did comply and just did as we were told. In the following weeks we noticed other things such as ( which were very frequent) out of order machines and a decrease in cleanliness. Also, some of the new staff members were a bit unfriendly and rude except from one particular young woman who worked there with a soft pleasent voice. We only spent 1-2 hours at most at the gym so we never really felt a need to report any of this but eventually it started to bother us. (None of these problems has been fixed) Lastly, due to us being so new at using many of the equipments we found out that we were using them incorrectly which could end up injuring us, after learning this we went to the staff to seek help by asking for a trainer/ gym coach and how to apply or find one. They just said some nonsense knowing that we had not a clue what they were talking about and gave us a smile as if all were fixed. Folks we are still waiting for their helpful response on the first step to take inorder to get what we asked for. Anyways, due their arrogance we got fed up and went to a friend who had offered to help us prior this, he gas been working out for years and knows what he's doing when instructing others, so he's quiet popular at the gym for his little tips, with him we were finally locked in and putting in the work, even seeing results.We were on a roll. Shortly after maybe a day or two we started feeling uneasy as if we were being watched. SPOILER ALERT! We were. The staff had been watching us for days and saw the help he was giving us and a few others. Long story short, they recently canceled him which felt like a punch to the gut and now our routine is messed up and our progress is moving slow. Since his ban, few have decided to cancel their memberships and go elsewhere and we are now contemplating doing the same, all eight of us!

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