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At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Rehabco/now NSM has had the worst customer service going on 15 years now. Are they knowledgeable about wheelchair equipment? Yes. Are they easy to deal with? NO. Sadly this is the only place we can locally get equipment from, good luck getting the equipment. If you need it adjusted, you're really out of luck. I have called and complained about the process of getting my daughter's wheelchair for months now. Despite employees saying they're contacting the rep, the owner, sending urgent emails to employees...still nothing. Sadly we have to put up with this horrific company to try and get our children the equipment they need to live day to day!!
VP
Vanesa P
Jun 12, 2025
1.0
They have had our daughter's wheelchair for repair for the last YEAR. Today they were supposed to deliver said chair finally. The chair was to be delivered between 8:30 am and 4:30 pm and they are a no show. They canceled the delivery and didn't even have the decency to let me know. Now they are telling me that the next delivery date is July 10th, but given the history they are likely stringing me along.
RR
Reynira
Jun 5, 2025
1.0
THIS COMPANY IS AN ABSOLUTE DISGRACE.
I’ve been calling for ALMOST A MONTH — every single location of National Seating and Mobility — and NOBODY ever picks up. Their phone system just wastes your time asking you to leave a message, but NO ONE EVER CALLS YOU BACK. It’s completely UNACCEPTABLE.
And now that I’ve seen all the other bad reviews, it’s clear — I’m not the only one.
THE REVIEWS DON’T LIE. This company has a clear pattern of terrible service.
If this is what their “customer service” looks like, I don’t even want to imagine what it’s like trying to actually get equipment or support.
No excuses. No professionalism. No respect for the people they’re supposed to help.
If you’re relying on this company, FIND ANOTHER ONE IMMEDIATELY.
This isn’t just poor service — it’s a total LACK OF RESPECT.
0 stars. THE WORST.
Frequently Asked Questions About National Seating & Mobility
What types of mobility solutions does National Seating & Mobility provide?
National Seating & Mobility designs custom mobility solutions that are comfortable, safe, and tailored to work in sync with each client to promote independence and self-reliance.
Where is the National Seating & Mobility Bronx location situated?
It is located at 1513 Olmstead Avenue, Bronx, NY 10462, USA.
What are the operating hours for National Seating & Mobility in the Bronx?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays, including major holidays.
Does National Seating & Mobility offer remote evaluations and repair services?
Yes, they provide remote evaluations as well as service and repair for mobility equipment.
How can I contact National Seating & Mobility in the Bronx?
You can contact them by phone at +1 718-829-3800 or email at TheBronx@nsm-seating.com.
Is there in-store shopping available at National Seating & Mobility?
Yes, National Seating & Mobility offers in-store shopping and does not require cash-only payment.
What professional associations is National Seating & Mobility affiliated with?
They are affiliated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
Are there parking options near National Seating & Mobility in Bronx?
Yes, nearby parking options include SP Plus Parking and Metropolis parking facilities.
What beauty and wellness services are available close to National Seating & Mobility?
Nearby you can find Tania Beauty Salon, Julie's Fancy Nails Salon, Princess Envy Nails, and Starling Barber & Beauty Spa Inc for salon and spa services.
Can visitors combine their visit to National Seating & Mobility with dining in the area?
Yes, there are many nearby dining options such as Starling Fish Market, Golden Ledge Fish Fry, Taqueria Tlaxcalli, Neerob, Al-Aqsa Restaurant, Premium Sweets & Restaurant, and King Wok.