Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
295 reviews
5 stars
280
4 stars
6
3 stars2
2 stars1
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of employees like Jennifer, Adrianne, and Chelsea for their exceptional service.
Professionalism
The eye doctors and staff were frequently described as knowledgeable and thorough, providing detailed explanations during eye exams and assisting with frame selection.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with specific staff members, indicating inconsistency in service quality.
Convenience
Customers appreciated the convenient location within Macy's and the quick service, with many noting the ease of scheduling appointments and the efficiency of the process.
Product Quality
Overall satisfaction with the glasses and lenses purchased was high, with many customers expressing happiness with their selections and the quality of the products.
- MVMichelle VelezOct 30, 20255.0Jennifer is absolutely amazing! She’s so sweet and personable. The eye doctor (I can’t remember her name) is also amazing. She knew I wanted contact lenses but my eyes are dry and have some inflammation and she did not recommended contacts for me. I love this because it shows they’re not just greedy and trying to make money. Nonetheless, I’m so glad I went there to get my new glasses and contacts.
- NRNorma RodriguezOct 9, 20255.0It’s really a nice place staff is very professional people. The eye doctor is amazing.
- JOJulie OliverSep 20, 20255.0Jen is awesome!! From the moment I arrived, Jennifer approached me with a fun and friendly attitude. It took a while for me to search for the right pair of eyeglasses and I was being very picky, but she was extremely patient and honest, which I really appreciate, and worked hard at selecting several options for me to try on until I finally found the right pair. I'm extremely thankful for her assistance and enjoyed our conversation while working together!!
- CLCrystal LeonSep 19, 20255.0Great Customer Service thank you Jennifer
- SWStephen WoodruffSep 3, 20253.0I returned my glasses and they did not notify my insurance company of the return. Then I could not use my insurance to buy new glasses. I called customer suport, they said contact the store. I called the store, they couldn't help. This went on for 3 months. I called the store again and the call was answered by Steven. He patiently called my insurance company until getting thru to someone. He resolved the issue within a couple hours of my call. Thanks Steven.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters at Macy's provides comprehensive eye exams, premium lens solutions, and offers a wide range of designer eyewear brands. They also feature prescription wearable technology from innovative brands.
What hours is LensCrafters at Macy's open?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 8:00 PM.
Which vision insurance plans are accepted at LensCrafters at Macy's?
They accept most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
Can I schedule my eye exam online at LensCrafters at Macy's?
Yes, you can schedule your eye exam online through the LensCrafters website using their appointment scheduling service.
Does LensCrafters at Macy's offer in-store pickup for eyewear?
Yes, LensCrafters at Macy’s offers in-store pickup services for their eyewear products.
What are some nearby places I can visit around LensCrafters at Macy's?
Nearby places include Doctors of Optometry - Macy's - Mall At Bay Plaza for additional eye care, Sunglass Hut at Macy's for more eyewear options, and Finish Line for shoes located inside Macy's.
Is LensCrafters at Macy's accessible by public transit or near other retail stores?
Yes, since LensCrafters is located inside Macy's at the Mall At Bay Plaza, customers can easily access it along with various retail stores like GNC, Old Navy, and Victoria's Secret within the mall.
How can I use nearby optical services in conjunction with visiting LensCrafters at Macy's?
You can visit nearby Doctors of Optometry within Macy’s Mall At Bay Plaza for professional eye exams and then shop at LensCrafters for your prescription eyewear.
Are there any family-friendly attractions near LensCrafters at Macy's?
Yes, Billy Beez Bay Plaza Mall, a nearby indoor playground and amusement park, is nearby and can be a great spot to visit before or after your appointment.
What payment options does LensCrafters at Macy's accept?
LensCrafters at Macy's accepts major payment options including Android Pay and Apple Pay, along with debit and credit cards.