AFC Urgent Care Bronx 149th

Reviews

• CG

  Crystal Garcia

  6 days ago
  4.0
  Clean, was decent wait time. Friendly and patient staff. Doctor Hughes REGINALD seem liked he really cared. He was attentive and observant.
• SN

  Steveson Nurse

  Mar 23, 2026
  5.0
  This place is very pleasant custo customers friendly!
• JQ

  Jackie Quevedo

  Mar 19, 2026
  5.0
  The Clinic is very Clean. To register I had to use my phone I was having problems and the front desk assisted me. They were very patient and nice. I was well taken care of the Dr was nice gave me what I needed. I was there for no more than 1 hr. Great place. Left Satisfied.
• TW

  Talima Wilson-Evans

  Mar 4, 2026
  5.0
  I felt heard and respected. Thank you for supporting my health journey
• MO

  Marina Ortiz

  Feb 22, 2026
  1.0
  I had an extremely upsetting experience with a staff member named Rebecca. Earlier in the day, I called to confirm whether I could be seen and was told I could arrive until 3:30pm. I arrived at 3:15pm and was then told they were closing early due to the storm and I would not be seen. While I understand weather-related closures can happen, the way this was handled was completely unacceptable. When I calmly explained that I had called ahead and was told to come in, Rebecca immediately became hostile. Within seconds, she accused me of being aggressive, which was incredibly confusing because I had walked in pleasant and was simply clarifying what I had been told. She spoke over me, dismissed me, and escalated the situation unnecessarily. She then made a comment stating she is “not stupid or slow,” which I found deeply inappropriate and offensive, especially in a healthcare environment. As someone who works closely with and advocates for individuals with special needs, hearing language used in a degrading way like that was shocking. Healthcare workers should be especially mindful of how their words can impact others. She repeatedly asked me “what’s wrong with you” and “do you need help” in a condescending tone. When I asked to speak to a supervisor, she refused and said no one was available. What made the situation even more unprofessional was that she asked me to sit in the waiting room, and then I could clearly hear her on a personal phone call discussing me. That behavior is inappropriate, unprofessional, and raises serious concerns about patient privacy and workplace conduct. Her coworker even laughed during the interaction. I left feeling disrespected, humiliated, and shocked by the lack of professionalism. If someone is having a difficult day, it should never be taken out on a patient seeking care. Management should seriously review staff conduct and communication standards.