Guthrie Binghamton Riverside Drive - Pulmonary

Reviews

• JP

  Jill Packard

  Feb 10, 2026
  3.0
  No valet parking at the Tower, had to take the shuttle. Doctor Kahn spent exactly 5 minutes with me. This appointment could easily been done by phone. Then had to walk back to the main entrance to pick up my car on which the valet had changed all my settings. Is it really necessary for them to listen to their music for the 5 minutes they are in the car?
• CB

  Carl Bettis

  Jan 7, 2026
  1.0
  I had an appointment scheduled for 8:30 AM, so I aimed to arrive at the hospital's primary entrance and lobby by 8:10 AM. This early arrival was my way of ensuring I would have plenty of time to check in without any stress. However, upon entering the lobby, a staff member informed me that I was actually in the wrong location. I needed to navigate my way to the Towers facility, which was a bit of a shock and added unnecessary stress to my already anxious morning. After a somewhat rushed and confusing walk to the Towers facility, I entered to find an unexpectedly empty lobby. There were no staff members in sight, which only heightened my unease. After a moment's hesitation, another patient, who had evidently been waiting as well, kindly guided me to the correct office. As I approached the intake area, I saw the receptionist deeply engaged in a lengthy conversation with another individual. They were discussing where she grew up so deeply that it seemed to completely eclipse her awareness of my presence. I stood there, feeling increasingly frustrated, as I watched the minutes tick by. My appointment time was fast approaching, and the delay made me anxious about arriving late. Eventually, after what felt like an eternity of waiting, I was finally acknowledged and able to check in. Shortly thereafter, a nurse led me to the examination room. Then, the doctor arrived and took the time to thoroughly review my intake form. He engaged me in a brief but informative discussion about the reasons for my visit and my ongoing medical concerns. He performed a physical examination and then concluded that additional tests were necessary to further investigate my condition, which left me somewhat relieved that we were making progress. During checkout, I encountered another Guthrie staff member who informed me that I needed to schedule the follow-up tests the physician had ordered. When I inquired about appointment availability, I was taken aback to learn that these essential tests could only be scheduled 10 to 15 weeks in advance. This was not just frustrating; it felt unacceptable given the nature of my medical situation. I expressed my concerns to the staff member about the excessively long wait. It struck me as ludicrous that if these tests were deemed critical to my health, the healthcare system should be capable of providing appointments within a much more reasonable timeframe. This entire experience illuminated significant flaws within the medical system at Lourdes/Guthrie. I firmly believe that immediate improvements are required to effectively prioritize patient care and ensure individuals receive timely attention to their health needs. As a result of my frustrations throughout the visit, I ultimately decided against scheduling any additional tests or appointments. I instructed the Guthrie staff member to cancel all requests associated with my visit, as this experience had left me feeling disappointed and disillusioned with the care process.
• PP

  puter305

  Nov 26, 2025
  5.0
  This office is organized so I was in and out quickly. This was a followup visit.
• GF

  George Fish

  Oct 10, 2025
  5.0
  Very prompt, professional, and courteous!
• JZ

  Jeff Zurn

  Oct 4, 2022
  5.0
  They got me in quickly and I am on the mend with Covid.