Neighborhood pharmacy where Stop & Shop’s trained and trusted pharmacists can conveniently fill prescriptions, as well as safely administer COVID-19 and other vaccines.
I must say that I have generally been pleased with this establishment, as I am a regular visitor. However, I am compelled to share my dissatisfaction with today's experience. This morning, my brother and I brought bottles for redemption. Upon attempting to redeem them, a staff member informed me that we were unable to do so, as the policy is per household. Although the customer service representative was pleasant, she reiterated the same information and directed me to the posted notice outside, which she stated the policy was per household, not per individual. When I inquired further, the notice indicated per person and did not mention household. I had already informed them and presented photos of the law. The same cashier, behaving rudely, repeated the same information even though I showed her that the document did not specify household. The customer service representative reviewed the same photos and acknowledged the omission, then stated that she would make an exception for now and would be better informed in the future. I sincerely hope she will do so, as I have reviewed the actual article about the law, which specifies per person.
BC
Barbara Cafaro
Apr 10, 2025
5.0
Matt is the best pharmacist ever always happy and always wants to help. I love going to him. Come stop by and meet Matt the pharmacist at Stop & Shop in Somers New York. Thank you Matt
LL
lori
Jan 30, 2025
5.0
Everyone behind the desk has gone above and beyond for me over the years. A big thank you to you all!
LS
Linda S
Sep 5, 2023
5.0
Just want to say how much I appreciate Matt in the Pharmacy. He is so pleasant and helpful and goes above & beyond with anything I ask him to do for me. He knows the meaning of customer service and lives up to the highest standards. Thank you Matt!
IDA V.
TG
Trac Gone
Jul 31, 2019
1.0
Really terrible. Failed to fill prescription then told an hour. While I was waiting, someone came who was told 1 hour and they never filled their prescription either. Not sure what they are doing behind the counter but it is not filling prescriptions. Clearly pharmacy manager andrew reinhertz is not a good manager. Employees are clueless.