Planet Fitness

3.8
484 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
161 Washington Avenue Ext, Albany, NY
12205, United States

Hours

Reviews

3.8
484 reviews
5 stars
260
4 stars
79
3 stars
35
2 stars
21
1 star
89

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Multiple reviews highlighted unprofessional and rude behavior from staff, particularly management, leading to negative customer experiences.

Cleanliness

While some customers praised the cleanliness of the facility, others reported dirty locker rooms and equipment, indicating inconsistency in maintenance.

Customer Service

Many customers expressed frustration with the customer service, particularly regarding membership cancellations and billing issues.

Equipment Availability

Several reviews mentioned a lack of available equipment and machines being out of order, contributing to a crowded and frustrating workout experience.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly and helpful staff members who enhanced their gym experience.
  • JB
    John Bissember
    Nov 9, 2025
    5.0
    Good workout it, will return!
  • FW
    Faddle Waddle
    Nov 5, 2025
    1.0
    They claim no "GYM-TIMIDATION"? Really? BS! The guys during the day spend their time eyeing the video screens so they can have another victim to ridicule. That's what they get paid for!
  • SJ
    Sharin Jonze
    Nov 5, 2025
    1.0
    I'm truly appalled and discussed by the way i was treated earlier this morning going on 3am 11.5.25 by management I came in not sure what was happening with my account so I just came inside after scanning in but there was something wrong with a payment the expensive to costly price 59.00 annual fee that was 49.00 then added on to an automatic late fee 20 79.00 I saw so quickly on my account this is a complete high billing robbery from planet fitness the annual was 49. So that went up also I'm just canceling this completely I'm so dissatisfied with all of it now while I'm working out I get approached by the manager at 3am which I was looking for a pleasant soul my friend Victor who was absent today he's the best there at night just to say . Now the manager stops me by the equipment tells me i have an outstanding bill for 79.00 I stated to her that i will have to take care of the annual fee with my bank later on in the morning so she said still i need u to come to the counter i walked over the same damn problem i told her i would have to take care of with my bank there wasn't supposed to be any delays on payment my bank usually puts a whole on certain amounts of funds that come out that im not approving of but my bank account was good so the manager wasn't being considered or nice or understanding or decent she was just being mean and terrible at 3 am just telling me no payment is pending and my bank could have insufficient funds im like your absolutely wrong obscured to just 👎 assume anything that's not happening with my bank account she wasn't being nice understanding about the problem at all it's was pay or u have to leave 3am in the cold i just said to her can you please give me a chance to just fix this issue later on in the morning she still refuses to just telling me nonsense that was not just for a yes or no she told me I had to leave go out in the cold 36 degrees and wait in left had to wait an hour 30 minutes for my public bus in the freezing cold my membership is already paid up and she still wouldn't be nice or caring enough to let me stay just for 1 time she showed no care for this situation but get at all and as my membership is paid up i still can't use the gym until the annual is paid up i been loyal for 2 months since I returned and I get an annual fee within only 2 months really this is ridiculous to go through this so soon as yearly this is to much money I will be canceling my whole account the annual fee is a rip off it went up i can't afford it the annual fee is for what keeping the facilities clean nonsense if so it's not happening either the equipment stays dirty the women's bathrooms r very despicable nasty every time I came inside the showers were filthy dirty with long strands of hair soap pads tissue the drain was filled with a thick piece of hair in the drain garbage over flowing employees with attitudes on the phone I'm displeased and discussed i would never come back here or be treated with no consideration of kindness or understanding to me being loyal at all 2 months I just been coming and so now I get blocked from the gym for an unpaid annual fee then my membership is paid up until the 17 of November and that's paid and I still can't use the gym i want my money refunded back and this account canceled how bad this is I'm just canceling want nothing more as of today to ever do with planet fitness
  • ER
    Emily Reyes
    Sep 30, 2025
    1.0
    Had to stop going because creepy staff kept hitting on me and other women made a report about it and they still work there (I already emailed you guys about the situation and multiple girls did and those 2 guys still work there.)
  • TM
    Tom Murphy
    Sep 13, 2025
    5.0
    Employees seem both professional, knowledgeable and helpful re the equipment. People using the facility appear to mind their own business without encroaching on others’ space/privacy. A good experience.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness Albany (Crossgates Commons)?

Planet Fitness Albany (Crossgates Commons) is open 24 hours Monday through Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on weekends.

Does Planet Fitness Albany offer a Judgement Free Zone® environment?

Yes, Planet Fitness provides a welcoming Judgement Free Zone® where members can build strength at their own pace.