Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
435 reviews
5 stars
372
4 stars
9
3 stars4
2 stars
13
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Veronica, Rasean, and Julie.
Service Delays
Several reviews noted long wait times for appointments and services, leading to frustration among customers.
Product Quality
Customers expressed mixed feelings about the quality and pricing of glasses and lenses, with some finding them expensive and others appreciating the unique selections.
Customer Experience
While many had positive experiences, some customers reported issues with management and service inconsistencies, particularly regarding prescription accuracy and customer care.
- PSPeter Smith5 days ago2.0Made an appointment, the girls up front were fine, however the young Man giving the pre exam didn't have very good communication skills and the room was filthy. it was quite obvious that nothing had been wiped down, and all machines require face, chin or eye contact. Also the glasses to try on were filthy, and finally the online Eye exam physician was unavailable! If I could rate the two lady's up front, Onna and Heidi they would get a five
- TItara imrie6 days ago5.0Heidi the store manager was amazing. She was so knowledgeable and actually took the time to help me pick out the perfect frame for my face and style.
- SRShane RauhDec 30, 20255.0Onna was the BEST!!!! Best experience I’ve had in a long time with an eye exam. She’s a true asset to the company
- RMRebecca McgowanDec 28, 20251.0Arrived 15 min before appt like asked. Waited 45 min then asked how much longer . The manager was rude. The eye tech was very nice and helpful. Waiting again to get fitted for glasses. Another 30 min later still here. Service here is horrendous.
- JPJessica PiccininiDec 26, 20255.0The majority of frames were not as affordable as some places but the ones that were within my price range were more unique than what other places offered, which is what I was looking for, and sometimes having a smaller selection is easier. Anita was very efficient and helpful though it was quite busy right after Xmas — appreciate you!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Albany offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also offer prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Albany?
You can schedule an eye exam online via their reservation link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0722&storeId=10851.
What are the hours of operation for LensCrafters in Albany?
LensCrafters is open Monday to Tuesday from 10:00 AM to 6:00 PM, Wednesday to Thursday from 10:00 AM to 7:00 PM, Friday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters in Albany offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for their products.
What are some popular nearby places to LensCrafters at Crossgates Mall?
Nearby popular places include Amazon 4-star for shopping, Bath & Body Works for beauty supplies, and Kazan Albany as a Japanese restaurant and bar. These locations offer great options to visit before or after your eyecare appointment.
Are there dining options close to LensCrafters in Albany?
Yes, there are several nearby dining options such as Kazan Sushi, Ramen & BBQ, Funny Bone Comedy Club & Restaurant, 110 Grill (American cuisine), and Taco Bell for quick tex-mex food.
What entertainment venues are near LensCrafters at Crossgates Mall?
Entertainment venues nearby include Funny Bone Comedy Club & Restaurant for comedy shows and Apex Entertainment Albany, an arcade and amusement park, perfect for family fun before or after your visit.
Which designer eyewear brands are available at LensCrafters Albany?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Oakley, Ray-Ban, Tiffany & Co., and many more.
What payment methods are accepted at LensCrafters in Albany?
They accept various payment options including American Express, Apple Pay, Android Pay, cash, check, Discover, MasterCard, and Visa.