Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
341 reviews
5 stars
272
4 stars
6
3 stars5
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Mason, Shaista, and Zaya for their exceptional service.
Efficiency
Several reviews highlighted quick service for eye exams and adjustments, although some customers experienced long wait times for appointments.
Product Quality
While many customers were satisfied with their glasses and adjustments, there were complaints about incorrect prescriptions and issues with glasses fitting properly.
Mixed Experiences
Some customers reported negative experiences with specific staff members and issues with communication, particularly regarding appointments and order statuses.
Overall Satisfaction
Despite some negative feedback, many customers expressed overall satisfaction with their experiences, recommending the store for its selection and service.
- AAAmandaNov 13, 20255.0Shaista was very informative in answering any questions I had and fixed my glasses very quickly and efficiently!
- SWShelly WattamNov 10, 20255.0⭐️⭐️⭐️⭐️⭐️ I had such a great experience thanks to Christian! He went above and beyond with his service — friendly, professional, and really knowledgeable. It’s rare to find someone who genuinely cares about making sure everything goes smoothly, but Christian definitely does. Highly recommend asking for him if you want top-notch service!
- TLTrevor LNov 6, 20255.0Had a positive experience with my eye exam! Kate and Dr. Gutmaker were professional and very helpful.
- PGPatricia GilroyNov 1, 20255.0Yesterday I stopped by the Colonie Center store to get my eye glasses repaired,a lovely young woman, Zaya took care of me. At the counter a young man was trying to help an angry gentleman, with little success. Zaya excused herself and went to the counter to help. She handled it so well, and the customer left happy. Zaya is a very professional asset to your business! Thank you
- SGsusan gallupOct 31, 20255.0Great customer service, fast and efficient eye exam including glaucoma check, and eye photographs. Dr, Gutmaker was extremely informative and answered each of my questions in detail. I will continue to see him for my annual eye exam and so appreciate the manner in which I was treated. I’m very happy I chose this practice . Thank you!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Colonie Center offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
What are the store hours for LensCrafters at Colonie Center?
LensCrafters is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters accept vision insurance and which plans do they accept?
Yes, LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
Can I schedule an eye exam appointment online for LensCrafters in Albany?
Yes, you can schedule your eye exam appointment online using the LensCrafters scheduling link specific to the Albany Colonie Center location.
What payment options are available at LensCrafters at Colonie Center?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa for payments.
Does LensCrafters provide in-store pickup for eyeglasses or contacts?
Yes, LensCrafters offers in-store pickup as a service for their customers.
Are LensCrafters’ facilities wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit along with LensCrafters at Colonie Center?
Nearby stores include American Eagle Store, Express Factory Outlet, Foot Locker, Macy's, and Kay Jewelers, providing options for clothing, shoes, and jewelry shopping alongside your visit to LensCrafters.
What nearby health professionals are available near LensCrafters at Colonie Center?
Near LensCrafters, you can find Doctors of Optometry - Colonie Center and Dr. Andrew Gutmaker to assist with additional eye care or general health needs.
What nearby dining or refreshment options are available for customers visiting LensCrafters?
Customers can enjoy nearby dining options such as Cinnabon bakery and coffee shop, ideal for a snack or refreshment before or after visiting LensCrafters.