Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
367 reviews
5 stars
296
4 stars
6
3 stars5
2 stars
8
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting individuals like Zaya, Shaista, and Mason.
Customer Service
While many reviews noted excellent customer service, there were significant complaints about rude behavior and unprofessionalism from some staff members.
Product Quality
Several customers expressed dissatisfaction with the quality of their glasses and issues with prescriptions, leading to frustration and the need for adjustments.
Wait Times
Multiple reviews mentioned long wait times for appointments and service, which negatively impacted the overall experience for some customers.
- NGNaomi Garner4 days ago5.0Anthony was absolutely amazing! I asked that all the machines be wiped down due to health reasons and not only did he take the time to do that he also wore a mask. While we were waiting for the doctor, we had a great conversation. Anthony stated today was his last day at that location, he was going to the other location where they needed associates. I let Anthony know that I was glad my appointment was today then so I had the chance to meet him. The other location will definitely benefit from Anthony and should I need to go back for any reason with my glasses, I will be going to Anthony's new location. Lens Crafters customers should be thankful if they have the chance to meet Anthony. I know I am!
- SKS. Adriane KaylorJan 2, 20265.0I wish I had gotten the name of the staff member who assisted me today. I came to browse and ended up setting up an appointment because I saw frames I sort of liked (loved the color, shape wasn't right) and then the team member helped me find something I loved, as well as assisting regarding pricing and coverage. Glasses are not usually an impulse purchase for me.
- SHShannon HDec 30, 20255.0Shaista was an incredible optician! She was so patient and helpful while assisting both me and my boyfriend with our new glasses. After being told by both Warby Parker and Visionworks that our insurance wasn't accepted, Shaista went above and beyond. She was transparent throughout the process and ensured we maximized our full insurance benefits. We highly recommend visiting her at the Colonie Center location!
- SSschuDec 28, 20251.0I had a horrible experience at this location. They made me wait over 40 minutes and then told me I couldn’t see the doctor unless I filled out a form on a filthy iPad with no stylus. When I asked why I hadn’t received the form in advance or why I needed to give them my glasses to check my prescription (since it was the same as the one they provided me with two years ago), the female technician with short black/purple hair gave me attitude. On top of that, no one was sanitizing their hands between customers during cold and flu season. After I asked for the tech’s name to file a complaint, the store manager refused to provide it. My appointment was eventually canceled because the tech couldn't answer basic questions. Avoid this location if you want a positive, professional experience.
- YAYe Htet AungDec 26, 20251.0If I can give zero, I will definitely give this staff !!!! I already got a glass from here and came back to buy for my wife what make an appointment today for eye exam and buy an another new pair of glasses. I tried to informed will late before I come, she kept saying no. So I will try to come asap on time and 14 mins late so that she can’t make today until 5Pm which is given me with attitude. I do understand the situation if you are coming late and you can’t get it. at least we all have grace period but she didn’t say anything. That’s okay “ I am still understanding for her “she is having a bad day may be”. I was more disappointed because of she is not willing to help and making another appointment to offer what you can cheer up customer to come back. There is nothing, that’s it !!!! ( you guys should see her face with attitude) I still have issue with the one I have glass. I asked her again that She told me to talk with other staff who can help you for the one I had glass is blurred and need to fix with the prescription check. The lady from the counter helped me and she will check and get it back to me after a few days. I left store after all the things was happened and I forgot to ask my prescription copy. I came back again and ask this lady again “ she still giving me attitude” . May be because of my skin color. When she helping to other people, she is willing to help and smile with them. I have no idea, she might be the only one know the situation how to make the things to uncomfortable me. I got my prescription copy today and will buy from other store. Very much disappointed. I don’t think I will come back again to shop with them. Even though I need to fix my eyeglass.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Colonie Center offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
What are the store hours for LensCrafters at Colonie Center?
LensCrafters is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters accept vision insurance and which plans do they accept?
Yes, LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
Can I schedule an eye exam appointment online for LensCrafters in Albany?
Yes, you can schedule your eye exam appointment online using the LensCrafters scheduling link specific to the Albany Colonie Center location.
What payment options are available at LensCrafters at Colonie Center?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa for payments.
Does LensCrafters provide in-store pickup for eyeglasses or contacts?
Yes, LensCrafters offers in-store pickup as a service for their customers.
Are LensCrafters’ facilities wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit along with LensCrafters at Colonie Center?
Nearby stores include American Eagle Store, Express Factory Outlet, Foot Locker, Macy's, and Kay Jewelers, providing options for clothing, shoes, and jewelry shopping alongside your visit to LensCrafters.
What nearby health professionals are available near LensCrafters at Colonie Center?
Near LensCrafters, you can find Doctors of Optometry - Colonie Center and Dr. Andrew Gutmaker to assist with additional eye care or general health needs.
What nearby dining or refreshment options are available for customers visiting LensCrafters?
Customers can enjoy nearby dining options such as Cinnabon bakery and coffee shop, ideal for a snack or refreshment before or after visiting LensCrafters.