Capital Region Periodontics and Dental Implants

Reviews

• AF

  Ashley Fuschino

  1 day ago
  2.0
  This review reflects my experience with communication, coordination, and patient care, and is not a reflection of the clinical outcome or results of the procedure. I was informed that LANAP was needed they offered me the want list and was promptly referred to a financial coordinator. I was immediately presented with a paper stating the total cost was $6,000 and asked when I wanted to schedule. During this visit, I had to ask repeatedly for details about financing options - insurnace was not even offered or talked about. The interaction felt rushed and transactional during what is a significant medical discussion. After securing financing and returning for the procedure, payment was taken and I was brought back by a different assistant. Several comfort accommodations that had been discussed in advance and noted on my request list (including a heavy blanket) were not provided. Prior to surgery, I was visibly anxious and shaking. My blood pressure reading at that time was 150/121, significantly elevated compared to my normal baseline of 118/70 that morning. Despite this, anxiety-reducing measures were not initiated. Laughing gas, which was on my request list, was not offered until the second half of the procedure, at which point I accepted. Once numb and relaxed, I had difficulty maintaining jaw position. I explained that I could not feel whether my mouth was open due to numbness. The interaction at that point felt impatient rather than supportive. At the conclusion of the procedure, the doctor exited without post-procedure communication except papers to read for post care. An assistant cleaned me up, but additional items discussed for post-procedure comfort (such as a jaw pack) were not provided. I also received a “How did we do?” text message before I had even left the chair. Post-procedure coordination was also lacking. I arrived home around 11 a.m. and waited more than two hours without notification that my antibiotic prescription had been sent. While still numb, I had to contact the office myself. By mid-afternoon I had to call again , I was informed the prescription might be sent later in. The day which my fear could result in me getting meds the next day! the After undergoing surgery that morning, timely access to prescribed antibiotics medication should not require multiple follow-ups by the patient. There was no follow-up call to check on my condition or address questions after the procedure. In which using online to determine if stuff was normal. I was told I could return to work the next day. . However, no one asked about the nature of my work or daily demands, such as whether I speak on the phone for extended periods. Activities that involve frequent talking have triggered jaw soreness and gum irritation, including bleeding, particularly within the first few days after the procedure. Even four days post-procedure, extended speaking remains difficult due to jaw discomfort. Clearer guidance tailored to work-related demands would have been helpful in setting realistic expectations and recovery planning. I am sharing this feedback so future patients — especially those who are anxious — receive clearer communication, better follow-through on agreed comfort measures, and more consistent post-procedure care.
• MR

  Mariah Reploeg

  Jan 28, 2026
  5.0
  I came to this dentist's office for the first time yesterday, after unexpectingly breaking one of my front teeth while eating a sandwich, the staff was so welcoming.So kind and so knowledgeable, they got me in immediately.They explained to me what all my options were.And they did same day surgery on me where they extracted the tooth implanted bone graft ,sutured me up and sent me home with antibiotics and a care plan for the next year.Their prices are actually extremely good.Compared to most other dentists, their staff is extremely welcoming and doctor jacqueline lenoir was one of the kindest dentists I have ever met her bedside manner Is impeccable and I can't speak highly enough about her And her staff, Adam was also a key component to my great experience. Yesterday he explained to me the financial aspect of it offered me a plan to help me pay for it. And sat there very patiently and answered every single one of my questions. Both clinically and clerically.This office is the office to absolutely go to whether you have an emergency Or you just need to come up with a dental plan to fix existing problems.This is the place to go.Absolutely wonderful.A hundred out of ten is my review
• JH

  Judi Hull

  Jan 22, 2026
  5.0
  I was blown away with the caring and concern of the entire staff. From the moment I entered the office until I left, everyone was dedicated to my comfort. Sam at the front desk is a sweetie; Auerille(sp) could not have been more interested in being sure that I was at ease. Dr T was very thorough and explained everything in detail making sure I understood my options. Alice was very detailed and personal. I would definitely recommend your office to all. Thank you.
• AG

  Ashley Greene

  Jan 19, 2026
  5.0
  This is definitely the only periodontist office you should go to. All of the staff are so friendly and knowledgeable from the receptionist to the dental hygienist up to the doctors. I had the LANAP surgery with Dr. B after discovering that I had deep pocket’s in my gums. It has been a little over a year since the surgery; everything has healed wonderfully and all of my pockets are down to 3 mm or less! If you are looking for a professional and wonderful periodontal experience, look no further.
• CZ

  Carin Zazycki

  Jan 18, 2026
  5.0
  Very welcoming place. Staff is very friendly in a genuine way. I felt as though I was being heard and got feedback consistent with 2 other medical opinions. The doctor and staff assistant were very professional but also relaxed, and made me aware of my options and the procedure appears to be within my budget. They do have credit options. I appreciate the complimentary drinks in the waiting room. My only critique is the overhead music is way too loud. Other than that I had a good experience here thus far which overall was the most important part of being there. Hopefully my scheduled procedure works. After that I may have even more good things to review.