Quest Diagnostics

Reviews

• HK

  Howard King

  4 days ago
  5.0
  Very good experience.
• SG

  Sandra Grant

  5 days ago
  5.0
  I have been going to quest for many years and never had an issue.They are always kind and willing to assist, and very prompt!
• LW

  Leka Wall

  Apr 13, 2026
  1.0
  On April 9th The Nurse was very rude! (Petite caucasian female) My niece was in stall number 4. As she was wiping her seat and arm rest, the nurse rudely said, "What is this, we use gloves" in a callous, cold tone. (This made my niece uncomfortable) We are aware she uses gloves but the previous occupant does not. Quest Diagnostics needs to re-train her on etiquette and communication. (She exudes, "I hate my job and people"). One is the lowest we can rate this experience. Therefore, one.
• JV

  John V

  Apr 7, 2026
  5.0
  As long as you have an appointment, they will see you fairly quickly. The staff are friendly and professional. The office was clean.
• PS

  Pippa Stewart

  Apr 4, 2026
  1.0
  I went to the Quest location on Alliante in North Las Vegas for a urine drug screen that my new employer gave me 72 hours to complete. The drug screen order was received by me on a Friday. I went to the location and checked in at 1:20 pm. The sign stated that if you were a walk-in, they would take appointments first. As a healthcare provider, I clearly understand that policy. I sat in that waiting room for 2 1/2 hours. After that, I approached a young lady at the door to ask if I would be seen, since my name had been at #1 for over 30 minutes. She went into the back and checked. When she came back out, she stated that drug screens were not performed after 2 pm. I informed her that I had been sitting there for over 2 hours. She went back inside for a few minutes, came back out, apologized, and stated that it states on the front door that drug screens are only performed from 9-2, and I should have made an appointment. I explained that I tried to make an appointment, but there were no appointments, which is why I walked in. I asked why no one checks arrivals to see why people are there, and why no one does waiting room management. Clearly, each time someone came to get a patient, an announcement could have been made that if anyone was there for a drug screen, they were no longer being performed. As a previous lab director, I know there is no hard stop for lab pick-ups in the area. Customer service at this location is not a priority, or service recovery and waiting room management could have been done. Clearly, in this environment of job losses, pre-employment physicals are a crucial matter, but there didn't seem to be an understanding of that by any employee there. Just poor service and attitude all the way around. To point me to a line in 14 font on the door stating that certain services were available at a particular time is dismissive. I went to an urgent care and had the urine test completed that evening. I wish I had started there instead. I will tell my employer to direct future employees there instead of directing them directly to Quest to avoid future aggravation and unprofessional encounters. Disappointing.