At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Customers consistently praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Cristal, Kevin, and Daisy.
Cleanliness
The gym is frequently described as clean and well-maintained, contributing to a positive workout environment.
Customer Service
Several reviews highlighted excellent customer service experiences, with staff going above and beyond to assist members.
Equipment Availability
Most customers found the gym well-equipped with the necessary machines and facilities for their workouts.
Membership Issues
Some customers expressed frustration with membership cancellation processes and billing issues, indicating a need for improvement in this area.
RM
Robert Mathis
5 days ago
5.0
Always clean, always safe and full of positive energy. The rules are simple and easy to follow, no trainer needed. The staff is always ready to help. I recommend the Black Card.
NM
Nestor Mejia
Dec 6, 2025
5.0
I've been going to this gym for a while now, and I have to say, the night crew is always fantastic. They keep everything clean, well-organized, and are super friendly and approachable. It's definitely a great atmosphere to work out!
RM
Ruben Martinez
Nov 26, 2025
5.0
Cristal at Planet Fitness deserves a huge shout-out! She was incredibly friendly, professional, and genuinely helpful during my visit. From the moment I walked in, Cristal made me feel welcome and took the time to answer my questions and guide me through what I needed.
Her positive energy and great customer service truly stood out and made my experience so much better. Planet Fitness is very lucky to have someone as dedicated and kind as Cristal on their team.
Absolutely a 5-star experience thanks to her!
RM
Ruru MR
Nov 26, 2025
5.0
I had a great experience at Planet Fitness thanks to one of their outstanding employees, Cristal. They were incredibly friendly, professional, and genuinely helpful from the moment I walked in. They took the time to answer my questions, explain the equipment, and make sure I felt comfortable in the gym. Their positive attitude and willingness to assist really made my visit enjoyable.
It’s refreshing to meet someone who truly cares about customer service. Planet Fitness is lucky to have such a dedicated and kind team member. Highly recommend!
KW
Kenneth Walker
Nov 24, 2025
1.0
The McDonalds Happy Meal of gyms. I thought the point of the Black Card was to allow me to use all of their locations across the US. It seemed like a good deal since I split my time between living in two cities. I put up with their annoying lunk alarm nonsense and lack of proper equipment like power racks and dumbells over 75lbs thinking it was a good deal, but NOPE! Today they informed me I only get 10 check ins a month away from my "home" club. You can only designate one club "home" despite having more than one home in the US that you spend time at. Every check in beyond 10 costs $5 which makes this gym hideously expensive for what it is. What a scam the Black Card is.