MS
Michelle Sahagun
Mar 21, 2026
If I could give 0 stars, I would.
I’ve been coming to this office for years for both myself and my kids, and I’ve never had an issue, until today. This experience was completely unacceptable. My 17-year-old daughter had a 1:00 PM appointment. We arrived on time, but she wasn’t called back until about 30 minutes later. After waiting over an hour, I stepped out to my car with my 7-year-old. I informed the front desk and asked how much longer it would be. They checked with the back and told me 20 minutes, and specifically told me to stay in the parking lot because they would call me if needed.
After waiting those 20 minutes, I returned, only to find the doors locked, lights off, and the front desk completely empty. No notice, no communication, nothing.
At this point I was panicking. I couldn’t reach my daughter, the office wasn’t answering calls, and no one was responding to my knocking. I had no idea what was going on or if my child was okay.
I went to the pediatric side, where someone finally opened the door, but even then, no one helped me locate my daughter. I had to walk around calling her name myself. When I finally found staff, they weren’t even aware the front office had been left unattended.
Meanwhile, it was already past 3:00 PM, and my daughter still hadn’t been seen. When it was finally her turn, the appointment took less than 15 minutes.
So what exactly was the point of a 1:00 PM appointment if she wasn’t seen until 3:15?
I understand offices can run behind, but locking doors, turning off lights, and leaving patients without communication is completely unacceptable and unprofessional, especially when a minor is involved.
This was a very upsetting and stressful experience. The lack of communication and basic responsibility from the front desk is inexcusable.