Absolute Dental Orthodontics - Cheyenne

Reviews

• SO

  S O

  Dec 29, 2024
  1.0
  They keep mailing a bill to my address addressed to someone who doesn’t live in my home. I call and keep asking them to stop sending me someone’s bill but they keep mailing them to me!!!!!
• CL

  Catloverinvegas L

  Apr 14, 2022
  1.0
  I agree that this is the worst company in Las Vegas and it is unfortunate that some of the amazing doctors/students who work/intern there are treated horribly as well. The front office staff needs customer service training and an attitude adjustment not to mention organizational and time-management skills. Just smiling sincerely and facing customers would be a start as well as answering phone calls. The braces doc and his assistants are not only professionals but they are kind-hearted. However, like us, they are at the mercy of the office manager and the numerous font desk girls who gossip, scowl, ignore, dismiss, make numerous errors with appointment scheduling, accuse customers of lying, and simply treat patients very poorly. The other location had 10 chairs in a row with patients elbow to elbow and the doctor advancing from one to the other, which was unbelievable. This new location has actual patient rooms that are so tiny that you cannot get to the chair without ducking or crawling under equipment. I can deal with that but the rudeness and lack of professionalism by the front staff is horrendous. They also often shut down for the day but don't call you so you show up, wait around, call their number to wait on hold for an hour only to find out that they planned this weeks ago but failed to contact you or strategically did not contact you because they hate you so much for complaining. Don't get stuck with them. Once you sign up for that location, you are stuck there per their contract terms. There are better places that take Medicaid; you just have to call 100 places to find one. Believe me! It would be worth it to invest the time to find a different company entirely.
• JS

  JEFF STOVALL

  Oct 13, 2021
  1.0
  This place is a joke on the braces side. Front desk is rude and you can never get a call back. And when you reschedule because your daughter has covid symptoms they reschedule you two months out so they have to have the braces on two months longer
• NV

  Nikole Vasquez

  Jun 18, 2021
  1.0
  MORE LIKE >>>ABSOLUTE WORST DENTAL<<<<. Horrible service. They constantly try to UPSELL patients. I can't believe that the BBB allows this. I can never get through on the phone. I've literally sat on the phn for 4hrs and was disconnected., nvr got through. Made an appointment they canceled 2hrs before appointment. They never called to reschedule and that was since May. Now I have an infection and still can't get through for an appt
• JF

  Jennifer Fitzgerald

  Sep 27, 2019
  5.0
  My experience with Absolute Dental has been very positive. I got my implants from here. The color is close to my bottom teeth color. It is so nice to be able to smile again!!! Thank you!!