Quest Diagnostics

Reviews

• MC

  Mick Crawford

  Mar 30, 2026
  4.0
  Conveniently located & efficient.
• OO

  O'Brien O'Brien

  Mar 26, 2026
  5.0
  I think I remember my tech's name was Catherine but please check who was assigned to me. My tech was superb! She was excellent in her technique; did not feel any discomfort and there was only a very minimal black and blue mark at the site . She is very qualified and very personable!
• AL

  Anthony Leppert

  Mar 25, 2026
  1.0
  This issue may not be unique to this location, but the staff certainly did nothing to improve an already unreasonable process. What should have been a simple sample drop-off became an unnecessarily time-consuming experience that also delayed others waiting for service. My 85-year-old mother had blood work done there. She uses a catheter to urinate and was unable to provide a urine sample during her appointment, so she was given a cup and a Quest bag to return the sample later. Because my mother rarely leaves the house due to constant pain and severe mobility difficulty, I returned the sample for her once she was able to provide it. What should have taken less than a minute turned into a prolonged and frustrating process. Quest has apparently eliminated any practical front-desk assistance, forcing even simple drop-offs through the full electronic check-in process. I had to knock on the door just to get an employee’s attention, and the response I received was dismissive and unnecessarily rude from the start. I was told I had to complete full check-in, scan my ID, enter information, and then wait more than 30 minutes simply to hand over a labeled sample. Even after that, I was instructed to sit in an exam room before they would accept it, despite the fact that no actual appointment or service was needed. Requiring a patient representative to go through the same process as someone receiving treatment is inefficient and unreasonable. A basic “sample drop-off” option in the check-in system would solve this immediately. Providing proper labeling instructions up front would also eliminate unnecessary delays and confusion. The most frustrating part is that this policy appears designed without any consideration for elderly patients, caregivers, or even staff efficiency. A simple task was turned into an unnecessarily complicated process, reflecting a concerning lack of practical customer and patient consideration.
• LM

  LM M

  Mar 24, 2026
  5.0
  Convenient, friendly and efficient most visits.
• JB

  jayson bautista

  Mar 15, 2026
  5.0
  Great services, friendly staff and very convenience. I never changed location to do my lab test. This place is most organized location I experienced.