Pearle Vision

Reviews

• CS

  Cathy Szabo

  6 days ago
  1.0
  I was in that place today for 2 hours!!! I was left in the exam room for 40 minutes for the doctor to come and do the eye exam. It seems like they must triple book the appointments with no regard or value for their customer’s time. They sent me no less than 5 emails/text messages in the week leading up to the appointment reminding me to come so I wouldn’t waste their time, but apparently they don’t mind wasting mine. I bought overpriced glasses which I hope to cancel in the morning. I will take my Rx and shop elsewhere.
• BC

  Brittany Santa Cruz

  Apr 3, 2026
  5.0
  This is the best eye care center I have ever been to. Every staff member is welcoming and friendly. Aubrey is my favorite. She let me know I had dual vision insurance, which I was unaware of. She explained all of my benefits for both insurances. She took the time to calculate numbers and get me the best discounts to spend the least out-of-pocket. She was very patient and made it a pleasant experience. The doctors are fantastic as well. They took the time to answer all of my questions and are very friendly.
• BS

  Brandi Schmidt

  Mar 13, 2026
  1.0
  Was terrible. The ladies were very disrespectful and was talking against other co workers about their customers! Highly not recommended to go there again. Terrible customer service!!!!!!!! Getting my sons glasses and going else where and putting a bad review as well! Should not be doing that towards customers!!!
• CS

  Cynthia Sanchez

  Mar 12, 2026
  1.0
  OK to be fair the people are nice. The facility is fine enough. They answer the phone. They answer all the questions. The exam was just fine. What I have a problem with is the fact that they charge $135 to write you your prescriptions. This is highway robbery. The exam was 💯 % covered with my insurance. So why the ridiculous charge for the rx? Now they know we can’t do anything without the written rx! BS *update 3/2026 Costco Optical Department Experience So be aware that you can get both an exam and both rx for eye glasses and contacts written for $140. I have insurance and they gave me a “free” exam at Pearle Vision then charged me $135 just to write the prescriptions for both the contacts & glasses. WHAT A RIP OFF!!! This was so cloak n dagger! 🗡️What in the world 🌏 goo is it to get an exam and walk out without an rx? Seriously 😳 so annoying! I will never go to them again. I would go to Costco without using any insurance because of the upfront pricing posted clearly for all to see!!
• LL

  Love

  Mar 8, 2026
  2.0
  The front desk staff was extremely pleasant and professional. The first optometrist was friendly, however, she prepared my prescription incorrectly on both contacts & glasses. I had to obtain an additional consultation/exam with another optometrist. I was inconvenienced a number of times by undergoing incorrect prescriptions, traveling numerous times to the office and then being told that the ‘new’ trial contacts review needed additional monies. I decided to forego on the contact review and requests a refund. The adjustment on my frames needed to be completed more than once for misalignment. I have worn glasses/contacts for 4 Decades and never had I encountered these types of issues. Unfortunately, I will not be utilizing the Pearl Vision services in the future and I will definitely inform others to beware as well. I’m shocked that an ethnic group of professional individuals would be afraid (or insecure) of other diverse individuals - our finances will be gladly invested in businesses that aren’t insecure or sensitive in servicing us.

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