LensCrafters

Reviews

• HH

  Helen

  Mar 12, 2026
  1.0
  These people are nuts—do not go here. I received multiple emails reminding me to schedule an eye exam, so I finally did. When I showed up for my appointment, the door was locked and no one was there. THEY DON’T HAVE A DOCTOR!!! I went next door to the store to ask what was going on, and the woman there (older woman with red glasses) immediately became RUDE, MEAN, AWEFUL and dismissive. She claimed they had been trying to call me for weeks and that I “don’t have voicemail,” which is completely untrue—I regularly receive voicemails and missed calls on my phone. Instead of helping resolve the situation, she was abrasive and unprofessional from the start. I have honestly never experienced such awful customer service. The whole experience was bizarre and frustrating. I would strongly recommend going somewhere else.
• JH

  Jake H

  Mar 10, 2026
  1.0
  Came for an appointment. Was immediately met with hostility by the working manager. Without saying hello 1st she went straight to exclaiming this "Had you had the correct phone number when you scheduled the appointment, you would have gotten my message that the doctor isn't in today"!!! Wow! Hi, hello, how are you, im sorry but the doctor isnt in today would have been the professional approach. Secondly, this is my only phone and number. No message was left. #Horrible Management# *i was greeted by the new team member training in sitting to the side while the manager left him there while she interjected herself so rudely.
• OC

  Oscar Chavez

  Mar 3, 2026
  1.0
  This place was my go to place to get my glasses, but it went downhill. They aren't cheap, so you expect to get what you pay for, unfortunately that's not gonna happen at this location. By the way, after 2 month i was never able to get my glasses so i asked for my money back. i never got the full amount back. Stay away. You have been warned.
• GN

  Glenn Neil

  Feb 25, 2026
  1.0
  Absolutely worst customer service i have experienced. I order glasses, the tracking number says it arrived a day before. Employees say they don't have it, can't do anything to find them, and can't contact anyone in their own company to help me. Just told me to call the online customer care. I was also informed that there is no manager to speak to or that works there. And the automatic response to the 1-star reviews is less than helpful...Just another form to fill out where. I hope I can get a refund/my insurance benefits back since I cannot afford another pair of glasses
• NR

  Natty Rivas

  Feb 24, 2026
  1.0
  Walked in expecting to pick up prescription glasses that were ordered online. All the response Katherine gave me was that my order wasn't there and she couldn't help me and there was no one who could help me, she also said "I dont know why people dont just order it to their house, its so much easier" I understand how it may be easier for her, but they take a week longer to arrive if they are being shipped to my house Kathy. Overall TERRIBLE cuatomer service from both women who were there who could only discuss lunch, and did not try to help in any way.

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