Planet Fitness

4.0
724 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3391 Southern Blvd SE, Rio Rancho, NM
87124, United States

Hours

Reviews

4.0
724 reviews
5 stars
414
4 stars
136
3 stars
58
2 stars
27
1 star
89

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted significant issues with cleanliness, particularly in locker rooms and bathrooms, with some areas described as filthy and poorly maintained.

Staff Attitude

Customer feedback indicated a mix of experiences with staff, with many describing them as rude or unhelpful, particularly at the front desk.

Equipment Quality

Several customers praised the gym for its new and well-maintained equipment, noting upgrades and improvements.

Atmosphere

The gym was described as having a friendly atmosphere, with many patrons feeling comfortable and supported during their workouts.

Customer Service

There were numerous complaints about poor customer service, especially regarding membership cancellations and staff responsiveness.
  • CF
    Charles Fernandez
    4 days ago
    5.0
    Great clean place for a workout
  • GG
    Geraldo Goodwin
    Nov 15, 2025
    5.0
    Good atmosphere and the equipment is kept in great working condition.
  • BK
    black knight
    Nov 3, 2025
    1.0
    I enjoy coming to this gym but the cleanliness needs a huge improvement. The bathrooms and gym itself are incredibly filthy especially today and it absolutely needs to be cleaned. The showers at times especially when I go to the gym which is everyday are 90% of the time yellow and the toilets look like they are cleaned after a month or so. Today im not to sure what it was but I was almost postive that feces were spread across the floor and all over the toilet in the mens large stall without being cleaned at all. I do catch majority of machines incredibly dusty and areas almost everywhere are full of dust and dirt everywhere. I love coming to this gym but please address to the staff that it absolutely needs to be cleaned because it is quite disgusting almost everytime I go into the gym.It absolutely needs to be deep cleaned.
  • RM
    R Miller
    Oct 31, 2025
    1.0
    The staff here is horrible especially the little girl behind the desk and the big older guy in the yellow shirt who is supposed to be the trainer LOL
  • AG
    Amazing Grace
    Oct 26, 2025
    2.0
    They need to really work on the cleanliness of this gym I mean the laziness is unreal....the woman's bathroom was disgusting I always just see ppl hanging in the front on there phones, horrible customer service, rude never cleaning respect the gym it's supposed to be about health not filth.... the alameda gym is also very dirty was is going on with the workers I mean are they that undiciplined and dirty no class .....

Frequently Asked Questions About Planet Fitness

What are the regular operating hours of Planet Fitness in Rio Rancho, NM?

The gym is open 24 hours from Monday to Thursday, 24 hours on Friday until 9 PM, and from 7 AM to 7 PM on Saturday and Sunday.

Where is Planet Fitness located in Rio Rancho, NM?

Planet Fitness is located at 3391 Southern Blvd SE, Rio Rancho, NM 87124, USA.