Planet Fitness

4.3
566 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1950 Ken Haynes Rd, Los Lunas, NM
87031, United States

Hours

Reviews

4.3
566 reviews
5 stars
367
4 stars
90
3 stars
41
2 stars
23
1 star
45

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with the cleanliness of restrooms and showers, with reports of dirty conditions and lack of soap.

Equipment Quality

Customers expressed dissatisfaction with the new equipment, stating it is not suitable for shorter individuals and that many machines are in disrepair.

Staff Friendliness

Overall, the staff received positive feedback for being friendly and helpful, although some reviews noted a lack of attentiveness.

Facility Maintenance

There are ongoing concerns about the maintenance of the facility, including broken equipment and inadequate cleaning of common areas.

Customer Service Issues

Several customers reported difficulties with membership cancellations and poor communication from staff regarding account management.
  • BM
    Basil McKenna
    5 days ago
    1.0
    Very concerned about the constant complaints on the cleanliness and air quality in your facilities. Although I can appreciate the staffing attempts to keep facilities up to par but, the lack of upkeep solutions solely falls on management! I see the many poor reviews from concerned members including myself falling on deaf ears! The personnel responsible in responding to complaints are simply dictating and requesting the complaining party take there complaints one step further and report there concerns to one more Location as recommended by the responding party of these bad reviews! This should not be the responsibility of the member! It should be read by the CEO, or operator of said locations. The regional manager should be held responsible and demoted accordingly as these concerns from members continue to not be heard nor resolved! It’s a shame that a 1.8 billion dollar earning company per year or quarterly can’t pay their employees accordingly to keep facilities, cleanliness, qualities, greater than 1 star! Wow! Shame on you guys! I have asthma and am very upset that I have to jump through so many hoops just to cancel my membership!
  • T1
    TheOffGridMinimalist 1
    Nov 16, 2025
    5.0
    Love the energy there
  • SE
    Shannon Elyse
    Oct 18, 2025
    3.0
    I love the new upgrades. There’s a lot of awesome stuff, but I do love taking a shower after I work out at the water is rarely Hot and when it is it takes forever to warm up.
  • AM
    Alexis Maese
    Aug 20, 2025
    3.0
    Water takes FOREVER to heat up. Have to run the water for 20 min to get any temperature change for a shower. And it's minuscule at best.
  • EE
    Erica
    Aug 1, 2025
    2.0
    Since the new upgrades on equipment my experience has declined. Some of my favorite equipment is no longer available and the new equipment is made for taller people. The self-adjusting leg curl machines do not adjust very well. The machines with manual adjustment were much better. I also find myself on my tippy toes just to reach the floorboard on most machines. The hip abductor and adductor machines are not very well equipped for shorter people, even with all the fancy additions the old equipment worked much better for my body type. The placement of the pads on the new machine is more towards my knees and less towards my thighs so it makes it hard to abduct/adduct. A lot of the newer leg machines just feel very awkward. I miss my old equipment. Also, I wish weekends were open 24 hours as they used to be.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Los Lunas, NM?

Planet Fitness in Los Lunas is open 24 hours Monday through Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on weekends.

Where is Planet Fitness located in Los Lunas?

It is located at 1950 Ken Haynes Rd, Los Lunas, NM 87031, US.