The Vision Store

4.4
377 reviews

About

OptometryEye Care CenterOpticianContact Lenses SupplierCorrective Lenses StoreEyeglass RepairProtective Eyewear
Since 2004, The Vision Store has served as a dedicated and caring provider of quality vision services to Bernalillo and the surrounding communities. As a patient, you can expect friendly and attentive care from Dr. Casaus and our experienced team of eye care professionals. We leverage advanced diagnostic technology to provide modern eye care services, including comprehensive eye exams, vision correction, and more.

Location

The Vision Store
160 S Camino Del Pueblo, Bernalillo, NM
87004, United States

Hours

Reviews

4.4
377 reviews
5 stars
314
4 stars
8
3 stars
3
2 stars
4
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, welcoming, and professional, contributing to a positive experience for many customers.

Thorough Exams

Patients appreciate the thoroughness of the eye exams and the detailed explanations provided by the doctors.

Mixed Experiences with Glasses

While many customers are satisfied with their glasses, some report issues with prescriptions leading to discomfort and difficulties with exchanges.

Upselling Concerns

Several reviews mention aggressive upselling tactics and unexpected fees, leading to dissatisfaction among some customers.

Overall Satisfaction

Despite some negative feedback, many customers express high levels of satisfaction and recommend the practice for eye care.
  • PP
    Phil
    Nov 26, 2025
    1.0
    I am an army veteran that was referred to them by the va . Everything was good with the assistant taking pics of my eyes and all that for the Dr . she was very professional. When the Dr finally came in I was treated like a druggy because of something that’s in the back of my eyes I guess caused by talc . I was asked if I ever did coke and I said no and she said that’s how the drug dealers break it down with talc . I was also asked about marijuana use which I don’t know why any of that was brought up for a routine eye exam . I’ll be going somewhere else and will be letting the VA how I was treated at the store .
  • DW
    Dr. Weaver
    Nov 24, 2025
    5.0
    You know what, this place is pretty awesome and easily convenient to access. It has been a minute since I had my eyes checked. My main reason was to get glasses with a blue light filter and to be able to see when I'm tired at night (while driving). The staff is super friendly, the eye doc was kind and great with my little one. I was very happy with that. Glasses took about 7 business days to get. They handled all the insurance stuff and I was on my way. Easy peasy. Highly recommend if you need an eye doc.
  • AW
    Ashley Werner
    Nov 20, 2025
    5.0
    Had the absolute best experience here and highly recommend. First, I’m greeted with a new patient gift bag, which was so sweet. Regardless of what’s in there, just shows they care about their patients. Then the whole process from start to finish was just top notch! The staff was so kind and informative and Dr. Fontenot’s expertise in finding the perfect prescription was notable!! Highly recommend.
  • SH
    Stella H
    Nov 20, 2025
    1.0
    I was so impressed when I went to order my glasses. They have lots of interesting and fancy tools to do things with like measure where you progressive is places, etc.! However, the first pair I ordered were really bad! They were too strong, gave me headaches and dizziness! I went back to exchange and they gave me a very hard time! The frames were very high priced ro begin with and looked terrible when I got them back, The lenses were so thick! I did not like their fancy frames so they finally showed me a cheaper pair (which they had "in the back") and which I preferred. I just picked them up. Well, not too much better! Hard to get used to. I can see clear but they are so "strong" and will probably do the same. They refuse to give refunds! So you are stuck! Means I have to wait till next year to go get what I need. Is that anyway to do business - NO!
  • JC
    James Cawthon
    Nov 17, 2025
    4.0
    Friendly staff, lots of appointment reminders, and a good selection of glasses frames, but watch out for upsells on procedures at the attached med spa. Also, I prefer doctors who don't try to tell me vaccines cause strokes during a completely unrelated appointment.

Frequently Asked Questions About The Vision Store

What services does The Vision Store offer?

The Vision Store offers quality vision services including comprehensive eye exams and vision correction using advanced diagnostic technology.

Who provides the eye care at The Vision Store?

Dr. Casaus and an experienced team of eye care professionals provide friendly and attentive care at The Vision Store.