Business Details
About
OptometryEye Care CenterOpticianContact Lenses SupplierCorrective Lenses StoreEyeglass RepairProtective Eyewear
Since 2004, The Vision Store has served as a dedicated and caring provider of quality vision services to Bernalillo and the surrounding communities. As a patient, you can expect friendly and attentive care from Dr. Casaus and our experienced team of eye care professionals. We leverage advanced diagnostic technology to provide modern eye care services, including comprehensive eye exams, vision correction, and more.
Location
Hours
Reviews
4.4
373 reviews
5 stars
311
4 stars
8
3 stars3
2 stars4
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, welcoming, and professional, providing a positive experience for many customers.
Expertise
Dr. Casaus and Dr. Fontenot are noted for their thoroughness and knowledge, with many customers expressing satisfaction with their eye exams and care.
Concerns with Fees
Several reviews mention unexpected fees and aggressive upselling practices, leading to dissatisfaction among some customers.
Mixed Experiences
While many customers report excellent service, a few express frustration with specific incidents, particularly regarding prescription issues and communication.
Facility Environment
The office is described as clean and well-equipped, contributing to a comfortable atmosphere for patients.
- AWAshley Werner4 days ago5.0Had the absolute best experience here and highly recommend. First, I’m greeted with a new patient gift bag, which was so sweet. Regardless of what’s in there, just shows they care about their patients. Then the whole process from start to finish was just top notch! The staff was so kind and informative and Dr. Fontenot’s expertise in finding the perfect prescription was notable!! Highly recommend.
- SHStella H4 days ago1.0I was so impressed when I went to order my glasses. They have lots of interesting and fancy tools to do things with like measure where you progressive is places, etc.! However, the first pair I ordered were really bad! They were too strong, gave me headaches and dizziness! I went back to exchange and they gave me a very hard time! The frames were very high priced ro begin with and looked terrible when I got them back, The lenses were so thick! I did not like their fancy frames so they finally showed me a cheaper pair (which they had "in the back") and which I preferred. I just picked them up. Well, not too much better! Hard to get used to. I can see clear but they are so "strong" and will probably do the same. They refuse to give refunds! So you are stuck! Means I have to wait till next year to go get what I need. Is that anyway to do business - NO!
- JCJames CawthonNov 17, 20254.0Friendly staff, lots of appointment reminders, and a good selection of glasses frames, but watch out for upsells on procedures at the attached med spa. Also, I prefer doctors who don't try to tell me vaccines cause strokes during a completely unrelated appointment.
- CVCamille ValdezNov 11, 20255.0The Vision Store Dr. D.M. Casaus, Dr. R. R. Fontenot, Brianna, Daelyn, Jennifer, and Katherine, thank you for the outstanding customer service! Wow, the vision store is wonderful! Thank you all! God bless!
- BDB. DimasOct 28, 20251.0Beware of Mandatory, Non-Insurance Fees I am incredibly disappointed with The Vision Store. Today, I was told I would not be seen for my appointment unless I first paid a mandatory $40 out-of-pocket fee for an exam that insurance does not cover. This was non-negotiable. For my family of four, this is an unexpected $160 charge before any of our co-pays. This practice also has a history of aggressive upselling. Last year, my wife and daughter were pressured to buy vitamins after using a "mineral-measuring" machine. It feels less like a doctor's office and more like a business focused on surprise charges and upselling products. Avoid this practice
Frequently Asked Questions About The Vision Store
What services does The Vision Store offer?
The Vision Store offers quality vision services including comprehensive eye exams and vision correction using advanced diagnostic technology.
Who provides the eye care at The Vision Store?
Dr. Casaus and an experienced team of eye care professionals provide friendly and attentive care at The Vision Store.
What are the opening hours of The Vision Store?
The Vision Store is open Monday, Tuesday, Thursday, and Friday from 8:00 AM to 6:00 PM, Wednesday from 8:00 AM to 1:00 PM, and closed on Saturdays and Sundays.
Where is The Vision Store located?
The Vision Store is located at 160 S Camino Del Pueblo, Bernalillo, NM 87004, United States.
How can I make an appointment at The Vision Store?
You can request an appointment online at https://thevisionstorenewmexico.com/make-an-appointment/.
What payment options are accepted at The Vision Store?
The Vision Store accepts American Express, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What categories of services does The Vision Store specialize in?
The Vision Store specializes in optometry, eye care, optician services, contact lenses, corrective lenses, eyeglass repair, and protective eyewear.
What nearby places can be visited when coming to The Vision Store?
Nearby you can visit Under Charlie's Covers bookstore, Los 6 Hermanos Mexican restaurant, and Applebee's Grill + Bar for dining options.
Are there convenient spots nearby for pet care when visiting The Vision Store?
Yes, nearby pet care options include The Wild Birdhouse pet store and groomer, as well as Pawz To Care veterinarian services.
Where can I find recreational areas close to The Vision Store?
Sandia Lakes Recreation Area is a nearby location offering lake activities and sporting goods shopping, ideal for leisure before or after your visit to The Vision Store.