Smith's Pharmacy

Reviews

• JQ

  Juan Quesada

  Dec 27, 2025
  5.0
  They are very helpful
• JH

  Jacqueline Hughes

  Sep 20, 2025
  1.0
  I will not be back here. Waited 52 minutes here today before leaving with 1 ahead of me inside. Never once did anyone say “ill be with you shortly” There were 3 girls working, well hardly working it seems.
• AS

  Audrey Starkey

  Jul 3, 2024
  1.0
  I arrived at 12:45. The gentleman in front of me took about 10 minutes. Another associate asked to help me at about 12:55. I was pulling up my GoodRx and the manager literally shut the gate on me. I asked the manager if she was really not going to help me, and she said, "Oooohhhhh." While tilting her head to the side and sticking out her bottom lip. Way to be professional and rake care of your customers. Thanks I'll go to CVS. 😙✌️
• KW

  Kelia Wright

  May 23, 2020
  1.0
  Today Smith's Pharmacy on McMahon gets a 1 star because of the pharmacist Darrell. I called maybe 2 or 3 days ago to fill my children's prescriptions before they ran out.(they have chronic pain and autoimmune disease(s)). Insurance wouldn't cover until today. That's fine. Spoke with Steven on Tuesday or Wednesday said would put it in to be ready first thing Saturday morning.( pharmacy Opens at 10). I call before I head over because I don't live in that area anymore. ( I decided to stay with Smith's pharmacy on McMahon because they're usually VERY FRIENDLY and very helpful.) Its wasn't ready, Okay, that's fine to. But Darrell would it be possible to get it done sooner!?! My daughter needs her medication before she heads to work. His reply "I have 100's of other patients to, not one is priority." I replied "okay, I understand, I just asked because my daughter needs to head in to work and I was told it would be ready by now." Darrell then replied "like I said, an hour-hour half it'll be ready. I replied "Okay, so is it an hour or an hour half?" (I need to know my daughter needs her medication.) Darrell said in a snippy tone" I don't know maybe sooner that's just an estimate. I could be filling prescriptions right now but I'm on the phone with you longer than I should be." I said "you don't have to get all nuts with me Darrell, I'm asking cause like I said I was told it would be ready and its not and my daughter need her meds before she heads into work. (His tone, still low, not cussing but RUDE). Darrell did not cuss, Darrell did not raise his voice. But Darrell most definitely got snappy and rude when I asked if having her script ready sooner was possible. Darrell may have just lost 5 customers today. I'm sure he don't care though (by the sound of his rudeness and snappy remarks). I understand the stress our essential workers are under. I do. I respect and I appreciate all that they are doing because I have children who are essential workers as well. My heart goes out to them. But Darrell, go to Dions find my daughter (you also have her name, obviously you're filling her script, late but still doing it. Maybe you can learn some GOOD customer service from my 16 year old daughter who suffers in pain everyday allday but STILL manages to serve YOU with RESPECT, with KINDNESS and with ALOHA (Love) in her heart.. i don't know what you been going through there and I'm sorry you have to. But if my 16 year old daughter can handle it better. I think you have it in you to and try to smile through the phone maybe that'll help your tone. You all are asking customers to be kind. Tell Darrell to be kind to his customers as the PHARMACIST there at Smith's. Wow credentials and everything. Be professional Be kind DARRELL. I sure hope calls are recorded. Cause if Darrell keep it up I'm calling corporate. Skip his managers. Straight to corporate and I don't EVER complain about bad customer service but Darrell was SO rude, that I'm making my first complaint against anyone ever in my life as far as businesses go. Hope you have a blessed day Darrell and things get better for you there.
• BD

  BL Davis

  Jan 12, 2017
  5.0
  This Pharmacy has great staff and they take the time to help their customers!