Planet Fitness

Reviews

• PP

  Peppa Pig

  4 days ago
  3.0
  Service is good but I hate all the rules. Its supposed to be judgment free but they have a lot of restrictions on the attire you wear. There is not grunting which is unusual since they have weights going 100+. People are going to make sounds when lifting heavy. Also, not a fan of the hours.
• SS

  sandollar77

  Oct 25, 2025
  5.0
  Very pleasant atmosphere and serious workout friendly patrons. Professional and courteous staff that keep this facility a must for revisits.
• KG

  kim gerstner

  Oct 12, 2025
  3.0
  As a traveler I use planet fitness for workouts and showers. Workout area ok but very low light. Showers were barely warm at best
• PS

  Preet Singh

  Oct 2, 2025
  5.0
  I’ve been visiting this location for the past 3 years, and it’s one of the best location of PF with truck parking at the back. Let’s make sure we don’t stay overnight here and keep the traffic moving.🫡
• JM

  Juan “Johnny” McCoy

  Sep 27, 2025
  2.0
  I was charged $300 for services I did not use while I was at another gym. When I tried to explain this in detail I was very gracious and was even open to a compromise. But they didnt apologize or admit to any wrong doing implying it was my fault. However data shows that planet fitness is engaging in an online racket using their low fees to fly under the radar on ur baml statements and when u try to cancel they make it difficult. The second their auto pay system gets a decline instead of calling you they allow months or even up to a year of charge backs to compile and apply $15 late fees to each one. Well Fargo actually settled a multi million dollar class action law suit in the mid 2010s related to this kind of practice. What they do is move to collections to force you to pay up and then throw a "deal" at you like what im about to describe below. Usually involving extending your contact and paying a percentage of ur balance, this alone suggests desperation and its a pathetic gamble that will hurt franchisees and investors in the long run. The manager gave me a deal. Lock in for a year and pay $75 and she'll wipe the rest of my fees. Im giving her the benefit of the doubt and assuming this is the best she can do but when I was waiting in line I saw her offer the same deal to like two other people. This is shady. And I dont blame the manager I know how this goes down, this is corporate training. And theyre doing this to lock people in so they dont defect to Crunch fitness which is half as expensive as their monthly fee. The manager was nice enough. Didn't wow me or anything but she was decent. But it was very clear this is how theyre teaching their in store employees to handle this racket that theyre pulling. Paying 300 bucks for services I didnt use is wild. Lowering it to 75 is not generous. Its all very- "cog in the machine". My advice? Dont take the deal. I only took it because the gym i was going to is too expensive and I had a chance to get out of that contract much easier. But heres what you should do: File a report with the BBB. Name the store but dont drag management or employees into it. Not their fault. Go to small claims court. Costs $50 to file in ABQ and you dont need a lawyer. Judges are very educated on this particular racket (its not exactly cutting edge stuff here) and they side with clients over gyms 80% of the time. Send a cease and desist letter via certified mail demanding that they cancel ur account and take your credit card off file. Ask them to send you all signed paper work printed and relevant fine print highlighted. Ask them if they have surveillance tape showing that you were presented with actual paper work before signing up.if they refuse any if this you can easily attain all relevant information during the legal process known as "discovery" anyway. Planet fitness hides behind their franchisee model and ambitious low wage managers and employees to pull this racket and its sad. Is it a decent enough place to work out? Yeah bur so is the West Mesa Community Center (free) or Crunch fitness (10/month) I kept my account and took the deal because of my personal circumstances but I highly encourage others to be discerning and take my above advice if they feel they are being taken advantage of. Remember people we vote with our wallets. Everyone's situation is different. Don't allow these companies to treat you like a faceless number. Youre a human being.

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