LensCrafters

4.1
465 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
6600 Menaul Blvd NE, Albuquerque, NM
87110-3449, United States

Hours

Reviews

4.1
465 reviews
5 stars
341
4 stars
14
3 stars
1
2 stars
12
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Ernestine, Maggie, and Tona, while others reported negative experiences with rude or unhelpful employees.

Product Quality

Several reviews highlighted issues with incorrect prescriptions and poorly made glasses, leading to dissatisfaction and frustration among customers.

Wait Times

Customers frequently mentioned long wait times for service, both for appointments and in-store assistance, which contributed to a negative experience.

Pricing Concerns

There were mixed feelings about pricing, with some customers feeling that the products were overpriced and others appreciating the value for high-quality frames and lenses.

Overall Experience

While some customers had positive experiences and would recommend the store, others expressed significant dissatisfaction and vowed not to return due to various issues.
  • ES
    Elizabeth Salcido
    6 days ago
    5.0
    The lead lady is just so wonderful, curtous knowledgeable, concern abt whats best for you, and takes her time to ask information to get u best deals!!! LIKE ITS ALL SUPPOSED TO BE!!!!@
  • CT
    Charles Tittle
    Nov 10, 2025
    5.0
    Very helpful, was in and out in no time with what I went for, thank you !
  • KT
    Kat Thompson
    Nov 2, 2025
    5.0
    Had an issue with my contacts today and Nancy helped me out big time. Every one here is nice and I initially assumed that LensCrafters was glasses only but that’s not the case!
  • BM
    Barbara Martinez
    Oct 17, 2025
    5.0
    Ernestin was so incredibly patient and helpfulI in picking out good frames and explaining the details of all of the extras. I highly recommend asking for her! Dr. Vigil took time to explain all the different eye tests, what they meant and how to move forward with future eyecare.. Overall incredible experience and incredible team. I highly recommend them.
  • CC
    c c
    Oct 16, 2025
    5.0
    Dr. Torres was very professional and polite. he made going to the eye doctor less intimidating and I always appreciate people who enjoy their craft . Ernestine helped me with my glasses and she was amazinggg and so kind. I haven’t had glasses in a long time and she didnt rush me to pick at all. She actually picked out the glasses I ended up leaving with! They were adorable. I pick them up here in about 10 days. Very excited! Thank you guys.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.