National Seating & Mobility

Reviews

• PB

  Paul B

  Feb 25, 2026
  1.0
  Asked if they got a script from a doctor and it was for my mom and the lady on the phone said no. They basically blew off my mom and told her to check with her doctor. We said to her that they sent it could you call them because she was going around in circles for weeks trying to get a scooter that Medicare said they would pay for. She said that's not my job. I thought being a health care person either in the doctors office or getting meds or medical tools that pretty much half your job the other half is finding what the person needs. I don't recommend this place especially that my cousin is the father of pain management and talks about how half of a persons treatment is listening and trying to get the best service to treat an alliment and for a handicap person not helping to get mobility scooter probably doesn't help that person.
• DC

  Damaris Chavier

  Jan 30, 2026
  5.0
  Muy professional el equipo de National Seating & Mobility al preguntarle contesto mis inquietudes muy amablemente, muchas gracias 100% satisfecha .
• SK

  Sonila K

  Dec 27, 2025
  5.0
  We’ve been with NS& Mobility for a very long time, and they’ve been very prompt for everything I’ve needed for my children! A very special thanks to Patty, she is very professional, kind & a problem solver! 🙏
• CD

  Christina D

  Dec 4, 2025
  1.0
  I’ve been wheelchair-dependent for nearly 20 years, so a reliable wheelchair isn’t optional for me. I ordered my new chair in March, and I fully understand that I’m not the only wheelchair user — waiting until August would have been completely fine if the chair had been built correctly. Instead, it arrived with mismatched push handles and veered hard to the left. Two NSM reps came out and still couldn’t figure out why. After taking it back, they discovered the entire frame was off by 1/16 inch. It’s now late November, and despite months of patience and reassurance, I still don’t have the wheelchair I need. My local rep has been kind the whole time, but that doesn’t change the fact that this process has taken eight months and left me without functional mobility equipment. This level of delay and quality control failure is simply unacceptable. Update: new promise is 12/10 Got the chair. It goes straight now, however...WENT TO SIDE TRANSFER AND ARM HARDWARE ASSEMBLED UPSIDE-DOWN!!! Ridiculous ABSOLUTELY RIDICULOUS Too bad we're at the mercy of others
• MA

  Michele Auxier

  Nov 22, 2025
  1.0
  This company once provided reliable service, but over the past year the quality has declined significantly. Promises are made but never fulfilled, equipment is routinely ordered incorrectly, and meaningful efforts to correct those mistakes are nonexistent. My son has a brand-new Bantam sit-to-stand stander that remains unused because the wrong adaptations were ordered. Despite multiple calls with both the office and the technician, no repairs have been scheduled and no solutions have been put in place. Additionally, I have spent over four months waiting for a simple replacement screw for my son’s adaptive stroller — a part that is essential for the footrest to function properly. The screw has finally arrived, but now the company cannot schedule a delivery or repair for more than another month. As a result, I have to drive to their office myself just to pick up a single screw that should have been provided and installed months ago. For a company that serves children with special needs, this level of service is extremely disappointing and unacceptable. I will likely be seeking another provider — one that values their clients and follows through on their responsibilities.

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