Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
51 reviews
5 stars
38
4 stars
1
3 stars0
2 stars
2
1 star
10
- SKSonila KDec 27, 20255.0We’ve been with NS& Mobility for a very long time, and they’ve been very prompt for everything I’ve needed for my children! A very special thanks to Patty, she is very professional, kind & a problem solver! 🙏
- CDChristina DDec 4, 20251.0I’ve been wheelchair-dependent for nearly 20 years, so a reliable wheelchair isn’t optional for me. I ordered my new chair in March, and I fully understand that I’m not the only wheelchair user — waiting until August would have been completely fine if the chair had been built correctly. Instead, it arrived with mismatched push handles and veered hard to the left. Two NSM reps came out and still couldn’t figure out why. After taking it back, they discovered the entire frame was off by 1/16 inch. It’s now late November, and despite months of patience and reassurance, I still don’t have the wheelchair I need. My local rep has been kind the whole time, but that doesn’t change the fact that this process has taken eight months and left me without functional mobility equipment. This level of delay and quality control failure is simply unacceptable. Update: new promise is 12/10 Got the chair. It goes straight now, however...WENT TO SIDE TRANSFER AND ARM HARDWARE ASSEMBLED UPSIDE-DOWN!!! Ridiculous ABSOLUTELY RIDICULOUS Too bad we're at the mercy of others
- MAMichele AuxierNov 22, 20251.0This company once provided reliable service, but over the past year the quality has declined significantly. Promises are made but never fulfilled, equipment is routinely ordered incorrectly, and meaningful efforts to correct those mistakes are nonexistent. My son has a brand-new Bantam sit-to-stand stander that remains unused because the wrong adaptations were ordered. Despite multiple calls with both the office and the technician, no repairs have been scheduled and no solutions have been put in place. Additionally, I have spent over four months waiting for a simple replacement screw for my son’s adaptive stroller — a part that is essential for the footrest to function properly. The screw has finally arrived, but now the company cannot schedule a delivery or repair for more than another month. As a result, I have to drive to their office myself just to pick up a single screw that should have been provided and installed months ago. For a company that serves children with special needs, this level of service is extremely disappointing and unacceptable. I will likely be seeking another provider — one that values their clients and follows through on their responsibilities.
- MRMeredith RazenNov 12, 20251.0This company has been terrible for the entire time I've been working with them! It is impossible to get in touch with anybody, there is zero accountability, and no effort put forth to make things right. The culture seems to encourage employees doing the absolute bare minimum. If I had another option available, I would absolutely use a different company.
- BTBasil TahanAug 4, 20205.0National Seating and Mobility of Whippany, New Jersey completely handled the purchase, through Medicare, of a power wheelchair for me. I am totally handicapped and live in a small apartment in Hoboken, NJ. Through their expert Carlos Collazo, who scheduled my appointment for a physical and chair evaluation with Jersey City Medical Center Rehab, and then Carlos came to my apartment to evaluate my home situation. Working with my primary physician and Medicare, NSM and Carlos, after serious discussion of my handicap and lack of balance, came up with the perfect solution, a Quantum Q6 Edge 3 Stretto Power Wheel Chair. The chair has changed my life and afforded me the freedom of movement that I had lacked. I would like to thank Carlos and NSM for their effort and execution, and would not hesitate to reach out to National Seating and Mobility of Whippany for any further needs. THANK YOU!!! Basil
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility provide?
National Seating & Mobility specializes in custom mobility solutions that are comfortable, safe, and tailored to work in complete sync with each client, focusing on independence and self-reliance.
Where is National Seating & Mobility located?
National Seating & Mobility is located at 160 Algonquin Parkway, Whippany, NJ 07981, USA.
What are the business hours of National Seating & Mobility in Whippany?
The Whippany location is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and certain holidays.
Does National Seating & Mobility provide any clinical support services?
Yes, they provide flexible, highly professional clinical support to physicians and therapists to ensure the best outcomes for clients.
How can customers contact National Seating & Mobility in Whippany?
You can reach them by phone at +1 973-852-4065 or via email at FairFieldNJ@nsm-seating.com.
Is National Seating & Mobility accessible for wheelchair users?
Yes, the facility has a wheelchair-accessible entrance to accommodate clients with mobility needs.
What services related to mobility equipment does National Seating & Mobility offer?
They offer remote evaluations and service & repair for mobility equipment such as wheelchairs, scooters, stairlifts, and wheelchair lifts.
Are there any fitness or martial arts centers near National Seating & Mobility where clients can stay active?
Yes, nearby fitness-related places include Coach Al Martinez gym, MooShim Tae Kwon Do martial arts club, Gym-Jitsu Mobile Martial Arts, Whippany Athletic Club, and Go for the Gold Gymnastics Academy.
What childcare or educational facilities are near National Seating & Mobility?
Nearby childcare and educational facilities include Solnyshko Day Care Center and Little Genius Academy of Whippany, which clients or families might find convenient.
Are there any entertainment or recreational venues close to National Seating & Mobility?
Yes, clients can visit Destination Jump, an arts and entertainment venue, or enjoy activities at Extra Innings - Hanover batting cage nearby.