LensCrafters

Reviews

• AS

  Aisha Siddiqi

  Apr 5, 2026
  4.0
  Very courteous and helpful staff, great selection of frames
• CL

  Cedric Lyles

  Apr 4, 2026
  2.0
  I want to start by saying I feel LensCrafters over all have great quality in brand name eye wear. I don’t mean no disrespect to anyone of the Stores I have attended From February 21st to April 1st of now 2026.I have a very uncomfortable situation with not being able to find the right fit in eyewear here at anyone of the stores of LensCrafters. I have a wide head and narrow nose bridge to try to fit glasses on my face . I explained this situation to The MeloStore,The Freehold Store and Currently The West Windsor Store. I had three exchanges of eyewear one from each store I stated. I don’t blame any location for that particular situation that’s not their fault. I just feel like I didn’t get any deep consideration for coming up with a better solution to my problems. I am now stuck with 2 sets of glasses that has contributed to skin marks on both sides of my head and dark dents on both sides of the bridge ofmynose,which hurts. The eyewear basically cost around $1400.I paid over $700 and my insurance paid the remainder.The 30 day warranty of course is no longer valid. I can’t wear contacts because the nature of my job with eye irrigations. I want be eligible for new eyewear until a year from now. I made numerous car trips to all of the LensCrafters locations that I mentioned at the gas prices that we all are currently experiencing. I was told by the Freehold Store Representative, I am not going to get perfect . I didn’t even say anything rude or any aggressive words to his comment. I was told to try West Windsor location because it has a wider selection and eyewear. I wonder how anyone else would feel if they were going through this ordeal . I understand there are tons of people that shop with LensCrafters all over the country. I would imagine there are numerous people who are satisfied with their purchase. I look in the mirror and I feel disappointed because what has happened . I understand the marks make not even clear up all together at some point. I have a progressive prescription ,that entails me to rely on glasses all the time until bedtime . I know everyone who reads this post don’t know me . I am a really good and decent and fair person. I just wanted to have comfortable and good quality eyewear. I feel like nobody cares and just going to continue on and I have to,just go on like nothing ever happened and business is usual for others. I don’t mean to sound like sour grapes. I just feel shaken about the horrible experience I feel . I wasn’t looking for flossy or trying to insult anyone about my thoughts and concerns. I know it’s not personal , it’s just business. I myself, no matter what could just let anybody be feeling the way I am feeling about the hold situation. I am raising my Son and Daughter to know that you have to give people extra help and respect and time even at the cost of profit and policy . I hope this post will others to go beyond the call of duty and help someone who have difficulties and needs to be met .We all should remember it may be you are someone close to you may need extra in help when they are need of help. I conclude by saying God Bless us all!!
• NP

  Nina Presents

  Mar 20, 2026
  5.0
  great selection of frames and great support from the team, highly recommend
• JP

  Joe Pomparelli

  Feb 25, 2026
  5.0
  Great service. Stopped in and Ben adjusted my glasses that kept sliding down my nose. No questions asked. He just helped. Very much appreciated!
• SS

  serena santiago

  Feb 18, 2026
  3.0
  I recently visited LensCrafters and had a mixed experience. When I first walked in, no one greeted me. I stood at the reception desk for about a minute before anyone acknowledged me and asked if I needed assistance. There were three associates sitting together—one was helping a customer on the phone, while the other two appeared to be on their personal phones. Eventually, another associate approached me and asked if I needed help, then directed one of the associates to assist me. Once I received assistance, the young lady who helped me was very kind, professional, and thorough. She even took the time to do an additional demo with me, which I appreciated. Overall, the experience wasn’t too bad, but not being greeted when you walk in doesn’t leave a great first impression. A simple acknowledgment can go a long way in making customers feel welcome and appreciated.

Frequently Asked Questions About LensCrafters