Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
187 reviews
5 stars
174
4 stars
4
3 stars1
2 stars
3
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, helpful, and knowledgeable staff, highlighting their willingness to assist and provide personalized recommendations.
Product Quality
While some customers appreciated the variety and affordability of frames, others expressed concerns about the declining quality of the glasses, noting issues with durability.
Shopping Experience
Overall, customers reported a seamless and enjoyable shopping experience, with many appreciating the ability to try on frames and receive assistance throughout the process.
Staffing Issues
Several reviews mentioned inadequate staffing during busy times, leading to long wait times and lack of assistance for some customers.
Communication
There were mixed reviews regarding communication, with some customers experiencing delays or lack of updates regarding their orders.
- DTDeanna TorrisiNov 17, 20255.0It was a great experience. James went in to get his glasses fitted and buy a new pair. Byron was so attentive and kind. Kerry, who sized James’ glasses, was wonderful, also.
- CRColleen RamundoNov 16, 20255.0Great experience with Byron. Made picking out glasses simple. What the real shocker was, the price. So much cheaper than I thought it would be! Prices were great!
- PPPostedByNanceNov 15, 20255.0Great experience coming to this location. Was helped by Byron and he was great an assisting and finding a great pair of lenses that really works for my face. Would highly recommend coming back to this location great customer service.
- MPManan PandyaNov 14, 20255.0Great customer service, amazing options to choose from, and fairly decent pricing. Collin was amazing, supported with great suggestions. Must visit place if you are looking for prescription glasses, sunglasses or contacts.
- ASAkash ShahNov 9, 20255.0I visited the Warby Parker store at Willowbrook Mall today, and the service was absolutely impeccable. I was helped by Kelly O’Neill, and I can’t say enough about how amazing he was. He’s incredibly knowledgeable and attentive to detail — qualities that truly reflect his experience as an optician. He took the time to explain what frame shapes would best complement my face and carefully adjusted the fit, even ensuring the frame arms were the right length to sit comfortably behind my ears. Kelly also went above and beyond by explaining my prescription in detail and taking OC height measurements, something I wasn’t even aware of before. It showed how much he truly cares about achieving the best visual outcome for his customers. He also walked me through the different lens upgrade options without being pushy — just informative, patient, and kind — which I really appreciated. He mentioned he’s been in the eyeglasses industry for over forty years, and his expertise definitely showed. He even invited me to come back once my glasses arrive so he can personally verify the fit and measurements. That level of care is rare these days. I also want to thank the rest of the team — from the female optician who first helped me select frames and smartly recommended a wide size instead of medium (which fit perfectly), who remembered me before leaving for the day and smoothly handed things over to Kelly, who was equally amazing. Overall, the Warby Parker Willowbrook Mall team is professional, friendly, and truly customer-focused. I highly recommend them — especially Kelly O’Neill — for anyone looking for expert, caring, and personalized eyeglass service.
Frequently Asked Questions About Warby Parker Willowbrook Mall
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What should I bring when visiting Warby Parker Willowbrook Mall?
You only need your eyes to try on frames. For prescription purchases, bring your prescription copy, and if using FSA or HSA cards, bring those too. You can also just browse non-prescription items or book an eye exam.
Does Warby Parker Willowbrook Mall accept vision insurance?
Yes, they are in-network with several major insurance carriers and allow out-of-network benefits usage. Coverage varies by location or plan.
Does Warby Parker provide measurements and adjustments for eyewear?
Yes, they take optical measurements and offer complimentary adjustments for life on all frames. An optician is available for fittings and tuneups anytime.
What is the return and exchange policy at Warby Parker Willowbrook Mall?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories, including contact lenses in unopened boxes.
Are gift cards available at this location?
Yes, physical gift cards are sold in-store and online, and e-gift cards are available for instant delivery.
What are the regular hours of operation for Warby Parker Willowbrook Mall?
Open Monday to Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products does Warby Parker Willowbrook Mall offer?
They provide prescription glasses, sunglasses, progressives, contact lenses, and eye exams, featuring various frame materials and lens types.
How can nearby shopping and dining options enhance my visit to Warby Parker Willowbrook Mall?
After shopping for eyewear, you can explore nearby stores like Uniqlo for clothing or enjoy a meal at Saladworks. These nearby places make your trip convenient and enjoyable.
Are there entertainment options near Warby Parker Willowbrook Mall?
Yes, Cinemark Willowbrook Mall and XD cinema is nearby, making it easy to catch a movie before or after your eyewear appointment.
What nearby stores offer fashion and accessories near Warby Parker Willowbrook Mall?
You can visit stores like Michael Kors, BCBGMAXAZRIA at Bloomingdales, and WATCH ZONE for more fashion and jewelry options close to Warby Parker.