Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
930 reviews
5 stars
879
4 stars
17
3 stars1
2 stars2
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and attentive, often going above and beyond to assist.
Repair Services
Many reviews highlighted the quick and effective repair services provided, often at no charge, which left customers feeling grateful.
Product Knowledge
Staff members demonstrated strong product knowledge, helping customers find suitable frames and lenses based on their needs.
Overall Experience
The majority of customers reported positive experiences, with many expressing a desire to return due to the welcoming atmosphere and quality service.
Mixed Reviews
A few customers reported negative experiences, particularly regarding the eye exam services and customer service during returns.
- JKJJ Kipper12Nov 16, 20255.0Excellent customer service with Chantel. Loved her professionalism and happy demeanor.
- JFJackson ForrestNov 14, 20255.0I had an excellent experience during my eye exam and while selecting new glasses. The staff was incredibly professional and welcoming. Ria and Linda, in particular, were extremely helpful and made the entire process smooth and enjoyable. Highly recommend!
- CRCatherine RoseNov 13, 20255.0Great service Thanks to Jake and Maggie at lenscraft
- TLTarran Mariah LeeNov 11, 20255.0Ria was exceptionally helpful pulling many pairs of glasses until we found the right fit. She was patient gave her honest opinion and just as much time as I wanted. I highly recommend. Thanks!
- ABAndrea BarrionuevoOct 10, 20255.0I cannot thank LensCrafters enough for the amazing help they gave me with my daughter's glasses! They weren't even the original place we got them from, but they went above and beyond to help us. Backstory: My daughter had broken her glasses and, without telling me, tried to fix them herself with nail glue (yes, nail glue!). They held up for a while, but finally broke again and couldn’t be patched back together. I first tried going back to the original place we bought them from, but they were absolutely no help. Out of options, I walked into LensCrafters and was immediately greeted with kindness and a willingness to help. A very nice gentleman took a look at the glasses, and even though it took him some time (removing nail glue is no joke!), he was able to fix them for us. He didn’t have to help us, especially since we weren’t their customer, but he did, and I’m so grateful. Thank you, LensCrafters, for the incredible service and kindness. You made a stressful situation so much better!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Willowbrook Mall offer?
They provide comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Can I book an eye exam appointment online for LensCrafters at Willowbrook Mall?
Yes, you can schedule your eye exam online through their scheduling link.
What brands of eyewear can I find at LensCrafters in Willowbrook Mall?
Designer brands include Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, and more.
Does LensCrafters accept vision insurance plans?
Yes, they accept most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the regular business hours for LensCrafters at Willowbrook Mall?
Open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at LensCrafters in Willowbrook Mall?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
Is LensCrafters accessible for customers using wheelchairs?
Yes, the location has a wheelchair-accessible entrance.
What nearby stores can I visit after my appointment at LensCrafters?
You can explore nearby stores like Candy Plaza for sweets, Claire's for fashion accessories and piercings, and FrozenPeaks for frozen yoghurt, all conveniently located within the Willowbrook Mall.
Where can I enjoy a meal near LensCrafters at Willowbrook Mall?
California Pizza Kitchen at Willowbrook is nearby, offering a variety of delicious pizza and other menu options for a great meal before or after your visit.
Are there other eyecare providers near LensCrafters in Willowbrook Mall?
Yes, Heartland Eyecare, Cohen's Fashion Optical, and Dr. Noel Caragian are nearby providers if you want to explore more options for eye care.