Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
957 reviews
5 stars
904
4 stars
17
3 stars1
2 stars2
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being attentive, knowledgeable, and helpful throughout their experience.
Expertise
Many reviews highlighted the staff's expertise in assisting with frame selection, lens options, and insurance navigation.
Quick Repairs
Numerous customers appreciated the quick and efficient service for fixing glasses, often at no charge.
Positive Atmosphere
The store was frequently described as welcoming and friendly, contributing to a pleasant shopping experience.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding customer service during returns.
- SRSidley Eastwood Ramos3 days ago1.0They do not take New Jersey Family Care and they will not work on smart glasses
- ARAnuradha Rana4 days ago5.0I walked into LensCrafters with a broken frame and Carlos was so helpful, kind, and generous! Very great service!
- JCJohn CookJan 4, 20265.0Associate Muneer helped adjust my glasses on a day when it wasn't supposed to happen. I thank him for doing so. I've been with LensCrafters for 15 years. As always, never a disappointment.💯💪🏾😊
- MKMaggie KabulaJan 2, 20261.0This place is not good, they dont know what they are talking about, nor do they know how to properly recommend frames and glasses to someone, its very obvious all they care about is making money off you. Had to push to get my refund, and had a woman snap at ME for not knowing what frames fit my lenses, as if thats my job to know that, and the middle aged man with the glasses threw every employee at me to try and keep his sale before offering a free lense thinning so he could hopefully keep his money, but at that point I was done and ready to spend my money elsewhere where they care about the customer and dont see you as a walking dollar sign, never going back and i hope i save yall too😷
- HHhayley?Dec 22, 20255.0Muneer razeq was so attentive as soon we walked in the door! He was so helpful, explained all the details about insurance, protection, frames and lenses process, and answered literally every single question we had. He was so kind too.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Willowbrook Mall offer?
They provide comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Can I book an eye exam appointment online for LensCrafters at Willowbrook Mall?
Yes, you can schedule your eye exam online through their scheduling link.
What brands of eyewear can I find at LensCrafters in Willowbrook Mall?
Designer brands include Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, and more.
Does LensCrafters accept vision insurance plans?
Yes, they accept most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the regular business hours for LensCrafters at Willowbrook Mall?
Open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at LensCrafters in Willowbrook Mall?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
Is LensCrafters accessible for customers using wheelchairs?
Yes, the location has a wheelchair-accessible entrance.
What nearby stores can I visit after my appointment at LensCrafters?
You can explore nearby stores like Candy Plaza for sweets, Claire's for fashion accessories and piercings, and FrozenPeaks for frozen yoghurt, all conveniently located within the Willowbrook Mall.
Where can I enjoy a meal near LensCrafters at Willowbrook Mall?
California Pizza Kitchen at Willowbrook is nearby, offering a variety of delicious pizza and other menu options for a great meal before or after your visit.
Are there other eyecare providers near LensCrafters in Willowbrook Mall?
Yes, Heartland Eyecare, Cohen's Fashion Optical, and Dr. Noel Caragian are nearby providers if you want to explore more options for eye care.