Planet Fitness

Reviews

• LK

  L Kniss

  5 days ago
  2.0
  I am a regular black card member here and the hydro equipment is always down, machines constantly broke and elevator down for days. I'm not getting my money's worth!
• LH

  LEVI HYO

  Nov 11, 2025
  5.0
  I went to the gym for a free trial class and left with a solid first impression. The front-desk team greeted me right away, showed me around the two workout floors, and pointed out where the treadmills, weights, and stretching area were. The class itself was friendly and paced for beginners - coach corrected my form without fuss and offered alternatives for a sore knee. It got a bit busy mid-session, so I had to wait a few minutes for a machine, but that felt normal for a weekday evening.
• AS

  Arlene e Mena Santos

  Nov 1, 2025
  2.0
  Yall need to turn off them fan. Like who wants to exercise on cold air. So uncomfortable 😫
• AM

  Alexandrea McClure

  Oct 28, 2025
  2.0
  Elevator has been broken for a while. They turn off the lights when you are working out which is dangerous ans now showers dont work. Is any maintenance being done ? Update : elevator still broken after weeks.
• VR

  Victoria Rothman

  Oct 24, 2025
  2.0
  The gym has everything you would need, when everything is working properly. The massage beds are rarely all operational. I once reported that a locker was malfunctioning, the code used to lock it wasn’t the same to unlock it (off by one number). It wasn’t a huge issue, but it should have been fixed or marked out of service. When I told the front desk, I received an “okay” with no note taken of the locker number, and the next time I visited, the locker was still broken and not marked out of service. My biggest issue happened today. I typically work out in the morning before heading to work and shower at the gym. This morning, there was zero water pressure in the showers. Once the initial water drained, nothing else came out. I understand that maintenance issues can happen unexpectedly, but communication from staff would have made a big difference. A staff member came into the locker room, confirmed the showers weren’t working, and then walked back out without saying anything to me or anyone else. Ten minutes later, there was still no update and no sign posted to inform other members. When I looked toward the front desk, two staff members were just standing there still no notice about the showers being down. I understand that some problems are out of staff control, but communication with members should always be a priority. Even a simple acknowledgment or sign would go a long way. This location would greatly benefit from retraining staff on guest communication and customer service basics, acknowledging concerns and keeping members informed makes all the difference.

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