Pearle Vision

Reviews

• MW

  Mike Warnock

  5 days ago
  5.0
  So im not really sure what the last review is about, I find the staff extremely pleasant and efficient. The doctor found issues with my last prescription and fixed it. Everyone else did everything they could to accommodate me and make sure I was good to go, especiallythe manager. I highly recommend this office BECAUSE of the staff. Mike W.
• KS

  Kelly Scheuerman

  Jan 3, 2026
  5.0
  Went in to shop around for glasses I have been over due for years now I don't use my glasses often so I've been reluctant to get new ones How ever the process was effortless and so simple with Sherri there! She was so easy to work with, and she listened to everything I needed and wanted. All the workers here have always been so nice and accommodating. I have a nutty 7 year old and nothing but understanding from the complete staff !! I am more than excited to go back and try on my new glasses. I would like to thank Sherri for guiding me and being so patient with me through this.
• JC

  Joanne Carbotti

  Jan 3, 2026
  1.0
  I am not writing a review about the Drs at Pearle vision in Toms River. They both have been great in previous appointments. My complaint is against the store manager. She showed little restraint, and absolutely no understanding of a past receipt which really was of a no bearing on why we were there yesterday, but she made it into something with her attitude and lack of knowledge of what was going on. She overreacted and when I asked her to lower her voice, she responded no and that she would talk as loud as she wanted. In my opinion, it shows a lack of maturity of having an inability to admit that she had made a mistake when she read the receipt and to move forward. Maybe she enjoyed having an audience. Someone who is in customer service, especially who is the store manager regardless of where the situation was leading should’ve been able to de-escalate the situation instead of escalating it over something that she, as the store manager, should’ve understood, but unfortunately she could not understand and because she was called on that she reacted in the most unprofessional way that I have ever seen or witnessed in customer service. I know that my husband, myself and my son will never return to that Pearle vision in Toms River and I realize we are only three customers but we probably have spent over $1000 in glasses and eye exams and if this store manager continues to treat people in the manner she treated us I am sure that this store will lose many more customers. I’m sure that this means very little to anyone except to me, but I want to make sure that everyone is aware that any store manager who would yell at customer, refusing to lower their voice, snicker and make all kind of comments and answer with the words like Yup and and having other customer service representatives in that store snickering with her is just unprofessional. I’ll get over it. There are plenty of eye doctors in the Brick area that I can use. Sorry that the two Doctors have to lose good patients and customers for their store but maybe in the future, they’ll screen, train and hire a more competent store manager than the woman that was there on Friday. honestly, if I could give zero stars for this store, I would.
• KP

  Kenneth Palmer

  Dec 16, 2025
  5.0
  The staff was extremely helpful. However, it was annoying for me and for the workers in the circle station that they had to get up and retrieve printed papers from the printer on the otherside of the store. Management should just get them a printer for that station. It will improve their daily performance and reduce the customers’ wait time.
• AD

  Abigail DeChamplain

  Nov 25, 2025
  2.0
  I usually don’t have issues with this office, the doctors are nice and helpful. However at my visit today, the front reception staff was rude and gave unnecessary attitude. After I told her I didn’t appreciate her attitude, she continued to be snappy! Not sure why it’s so hard for employees to be pleasant! I would add more to this review, but I’ll spare them and just go elsewhere. Frustrating because I would love to continue to see the Drs but the front office staff will keep me from returning. And I’ve been a patient since 2022.

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