Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
464 reviews
5 stars
413
4 stars
17
3 stars2
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with several specific mentions of individual employees providing exceptional service.
Product Quality
There were mixed reviews regarding the quality of glasses, with some customers expressing dissatisfaction with specific products and experiences, while others were happy with their purchases.
Store Experience
Overall, customers appreciated the clean and organized store environment, as well as the efficient process for selecting and purchasing glasses.
Wait Times
Several reviews highlighted long wait times for glasses, with some customers expressing frustration over delays that exceeded expectations.
Staff Knowledge
Customers frequently noted the staff's expertise in helping them choose frames and lenses, with many feeling well-informed throughout the process.
- LALuz AmadorNov 17, 20255.0Great service and professionalism.
- RTRichard TrabertNov 15, 20255.0Norman is the ultimate professional. He’s technically up to date and very patient in dealing with his customer.
- LZLeonora ZacariasNov 12, 20255.0Nelissa was very professional and answered all questions with great expertise on the subject, 100% recommended.
- EOEkenenna OkoroaforNov 5, 20255.0Nelissa is absolutely amazing. She is patient, helpful and understands her job really well. She helped me with my frames selection, patiently checked all my options, considering my insurance and ensured I was satisfied with the services I received. Subsequent to glasses pickup, same 10 over 10 treatment. I will definitely keep coming back here because of the great service I received and top notch satisfaction.
- MAmarie adamOct 27, 20251.0I have been a customer for decades, however my last glasses developed cloudy films making them difficult to use. I have been wearing glasses for 52 years and this is the first time I have experienced this problem. I went to the store on route 22 in Union where the purchase was made and showed the glasses to Mr. W. who told me the films are from heat. I told told him I wear my glasses all the time and this could not be from heat. He then asked if I use Window cleaner to clean them (I felt like he was calling me stupid). I told him NO, I have glasses cleaning solution. He asked me if I bought it at Walmart. I could not believe where this conversation was going. He told me I needed to replace the lenses. I told him I have a prescription and walked out of the store. The interaction was condescending and judgemental, my problem was not addressed as he could not tell me why for the first time this happened. With 52 years for wearing glasses and the thousands of dollars I have spent on and off at Lens Crafter, I will never go back!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyewear brands does LensCrafters in Springfield offer?
LensCrafters offers a wide range of designer brands including Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Sferoflex, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana.
Which vision insurance plans are accepted at LensCrafters on Route 22 East?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Springfield?
LensCrafters is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:30 PM, and Sunday from 10:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters on Route 22 East?
You can schedule an eye exam online at LensCrafters' website using the scheduling link provided: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0216&storeId=10851
Does LensCrafters offer contact lens exams and fittings?
Yes, LensCrafters provides comprehensive eye exams and offers contact lens fittings and evaluations for all contact lens patients, with an additional fee for the fitting.
What payment options are available at LensCrafters in Springfield?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby eyewear or optometrist facilities near LensCrafters on Route 22 East?
Yes, Garden State Eye Group is another nearby optometrist and eyewear provider located close to LensCrafters, which might be helpful for additional optometry services.
What nearby places can I visit for dining options before or after my visit to LensCrafters?
Near LensCrafters, you can enjoy dining at Moe’s Southwest Grill, TGI Fridays, Cap't Loui (a seafood restaurant), 1000 Degrees Pizza, Carvel for ice cream, Poke 22 for sushi, and Smoothie King for smoothies and juices.
Are there nearby recreational or entertainment venues around LensCrafters in Springfield?
Yes, nearby venues include Sky Zone Trampoline Park (an amusement and sports venue), Go Ahead and Jump 4 LLC (including a water park), and 24 Hour Fitness which also offers swimming instruction through British Swim School.
Can I find other services like shipping or event planning near LensCrafters?
Yes, near LensCrafters you can find FedEx Office Print & Ship Center for shipping and printing services, and Incredible Events for event planning needs.