LensCrafters

4.8
576 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
301 Mount Hope Rd, Rockaway, NJ
07866-2130, United States

Hours

Reviews

4.8
576 reviews
5 stars
541
4 stars
8
3 stars
1
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Chris received numerous accolades for being helpful, knowledgeable, and personable, contributing to a positive shopping experience.

Staff Professionalism

Many customers praised the staff, particularly Carmela and Chris, for their professionalism and attentiveness, making the process enjoyable.

Store Environment

The store was described as clean and well-kept, enhancing the overall shopping experience.

Product Selection

Customers appreciated the wide variety of frames available, allowing them to find suitable options.

Mixed Experiences

While most feedback was positive, there were isolated reports of poor service from a staff member, highlighting inconsistency in customer interactions.
  • PE
    Patrick Evelyn
    Nov 15, 2025
    5.0
    My wife and I went here to get both of our eyes checked and the eye exam and the staff and Doctor Judy A were very professional and very knowledgeable. Then we went to purchase new glasses and were helped by Chris who was fantastic with his knowledge and understanding of our concerns and questions. Could not have asked for a better experience. Will inform all who need glasses and examinations to go to LensCrafters of Rockaway.
  • DB
    demetrios benas
    Nov 15, 2025
    5.0
    Chris and the rest of the team were nothing but pure class. They did me a solid favor by installing new lenses on my RayBans even though I didn’t purchase them at their store. I’ll be back here to buy my next pair of sunglasses.
  • KC
    Kevin Cardenas
    Nov 14, 2025
    5.0
    When you come to the mall location make sure to look for Chris, since the moment i walked in very helpful treated me with respect helped me pick the best lens for my prescription left with a really nice pair of glasses, even after the purchase Chris will keep me posted and will make sure i can get my glasses as fast as possible thank youu!
  • CG
    Cristina G
    Nov 3, 2025
    5.0
    Had a great experience at lens crafters. Front desk girls were very sweet as well as the doctor. Chris helped me with my glasses. He answered any questions I had and helped me narrow down my choices. The whole experience was smooth.
  • MA
    Mariyam Angelini
    Nov 1, 2025
    5.0
    Carmela and Chris at Rockaway Mall NJ Lenscrafters were an absolute pleasure to work with. Plan was to purchase 2 pairs but ended up buying 4 however, didn’t feel forced into a sale. Coming from a retail background myself, I am extra cautious towards salespeople but Chris was honest, helpful, a true professional with a great sense of humor. Felt like we’ve known him a long time. He is simply delightful! The store itself is clean and well kept. Definitely will be returning to that location again.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.