Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
427 reviews
5 stars
375
4 stars
9
3 stars4
2 stars6
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Marcia and Larissa for their exceptional service.
Mixed Experiences
While some customers had excellent experiences, others reported rude or dismissive behavior from certain staff members, leading to frustration.
Quality of Care
Several reviews noted the thoroughness and professionalism of the optometrists, although there were complaints about rushed exams and high costs.
Product Issues
Customers expressed dissatisfaction with prescription errors and the handling of warranty claims, indicating a need for better quality control.
Store Environment
The store was generally described as clean and welcoming, contributing positively to the overall shopping experience.
- MAMichelle Acevedo6 days ago5.0The Lenscrafters at the Garden State Plaza gives exceptional service. I called ahead in the morning and spoke to Tory, I expressed to her that there were some glasses I saw online and wanted to know if they were available in the store. Not only did she look for them all, and when she didn't find 2 of them she set a side atleast 4 other frames that she thought I would like based on the ones that I picked out. She also double checked that my prescription was in the system since I got my exam done in the Middletown, NY store. When I arrived at the store another employee helped me out and she was just as friendly and helpful. She gave me enough time to try on the frames that were set aside for me and to keep looking at other styles without rushing me at all.
- MMMikeOct 25, 20254.0Got charged to place a screw after I was told I wasn’t going to be charged. Front desk was very rude. I was going to give it one star, However, Nuhi is the best and was able to help. He made huge a difference with repair, the tips, and great customer service. Deserves a raise.
- MAMichoel AvrahamOct 21, 20255.0What an excellent experience. The customer service and expertise of Larissa was top shelf. She is an absolute asset to the Garden State Plaza LenseCrafters location; and she has my highest recomendation.
- DCDavid "Rev" CiancioOct 18, 20255.0You could get your exam, lenses, and frames anywhere, but wouldn’t you rather go where they treat you well, they’re super friendly and overall the customer service is excellent? Yeah, me too. That’s why I came here!
- LMLuis MoralesSep 30, 20255.0Marcia made me feel like family as my girlfriend and I walked throughout the store looking for new glasses for myself. She was extremely friendly and professional and recommend her to anyone who needs new glasses or any other related topics. I would give her 20-10 review. I definitely will never forget the extraordinary customer service she presented and served
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at 1 Garden State Plaza offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at this LensCrafters location?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at this LensCrafters store.
What payment methods are accepted at LensCrafters in Paramus?
The store accepts payment via American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters accept vision insurance, and which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam at this LensCrafters location?
You can schedule your eye exam online through their reservation link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0272&storeId=10851
What are the store hours for LensCrafters at Garden State Plaza?
LensCrafters is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 9:30 PM, and closed on Sundays.
Does this LensCrafters location offer in-store pickup?
Yes, LensCrafters at this location offers in-store pickup for their products.
Are there any nearby places where I can grab a meal before or after my visit to LensCrafters?
Yes, nearby dining options include The Capital Grille, Charleys Philly Steaks, Shake Shack Garden State Plaza, McDonald's, Chipotle Mexican Grill, and Grand Lux Cafe, providing a variety of meals for you to enjoy.
What nearby stores can I visit for additional shopping while at Garden State Plaza?
You can visit various nearby stores including Finish Line for sportswear, Gap for clothing, Banana Republic for men's clothing, Amazon Books for retail and toys, Piercing Pagoda for jewelry, and Hot Topic for fashion accessories.
Are there any nearby optometry or eye care specialists close to LensCrafters?
Yes, the Eye Care Group, an optometrist and health center, is located nearby for additional eye care services.