Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
235 reviews
5 stars
201
4 stars
7
3 stars
5
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Nicole, Peter, and Dr. Rocha.
Service Issues
Several reviews highlighted significant issues with service, including mistakes with glasses orders, poor customer service experiences, and long wait times.
Quality of Products
Customers generally expressed satisfaction with the quality of glasses and lenses, noting that the products were worth the higher prices.
Efficiency
Some customers appreciated the quick service and efficiency of the eye exams and glasses selection process, while others reported frustrating delays.
- ESEric Soler3 days ago4.0Adeva was awesome and professional throughout my visit. The only issue I experienced was with the process to charge my Care Credit account, which did not function properly and slowed things down a bit. I also learned that the Military Veteran discount is available only online. This seems unnecessary and it would be much more helpful for customers if this discount were offered in the store as well. Why is it limited to online purchases?
- EGEnrique GonzalezDec 18, 20255.0Upon my arrival, the staff promptly scheduled an appointment for me on the same day. The team demonstrated exceptional professionalism and competence in their roles. I highly recommend this establishment.
- MBMohamad BayadDec 17, 20251.0Very disappointed with my experience at LensCrafters in Paramus on Route 4. They managed to mess up my glasses twice, which is completely unacceptable for a store that specializes in eyewear. The first pair was incorrect, and after bringing them back and waiting again, the second pair was still wrong. Each visit meant wasted time, repeated explanations, and absolutely no accountability. On top of that, the customer service was very bad — staff were unhelpful, dismissive, and showed no urgency in fixing their mistakes. What makes this even worse is their very high prices. When you’re charging premium prices, the expectation is accuracy, professionalism, and good service. Unfortunately, this location failed on all three. If you care about your time, money, and getting your glasses done correctly, I would strongly suggest going elsewhere.
- EHEarl HayesDec 10, 20251.0My wife and I went to this location because we had a few questions about a warranty that we have, and we believed that it would be easier for us to go to a location rather than discuss over the phone. We arrived and there was one lady who arrived right before us. An employee immediately engaged the woman and began assisting her. There were at least three other employees who were out on the floor and within eyesight, but they refused to even approach us. We stayed for almost 15 minutes, until it became obvious that no one was willing to assist us. When we finally grew impatient and walked out, one of the employees stepped out as it to offer help. The customer service was nonexistent and horrible. I would say go ahead and patronize them if you don't mind them treating certain classes of people as second-class customers. I would give ZERO STARS IF I COULD.
- PCPL- CNov 22, 20255.0At first, I was hesitant with filling the prescription for new lenses at Lens Crafters, but the final product was impressive and better than the Costco brand optics. Higher quality lenses are worth it, in particularly - the store manager: Peter was an expert in offering choices.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Paramus offer?
LensCrafters in Paramus offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters in Paramus?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters in Paramus?
LensCrafters in Paramus is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and closed on Sunday.
Does LensCrafters in Paramus offer contact lens fittings?
Yes, they provide contact lens exams and fittings with detailed measurements. An additional fee applies for contact lens fitting and evaluation.
Can I schedule an eye exam appointment online for LensCrafters in Paramus?
Yes, you can schedule an eye exam online through their appointment page at the LensCrafters website.
What payment methods are accepted at LensCrafters in Paramus?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are there other eyewear and optometry services nearby LensCrafters in Paramus?
Yes, Rocha Family Eye Care and another LensCrafters location are nearby offering optometry and eyewear services for additional options in the area.
What other shopping options are near LensCrafters in Paramus?
Nearby shopping includes The Suit Store Outlet for formal menswear and various jewelry stores such as Platinum and Gold, Fortune Jewelers Inc, and Imperial Jewelers for fashion accessories and fine jewelry.
Are there places to get beauty and hair services close to LensCrafters in Paramus?
Yes, J&Co Hair and Folli rx are nearby salons offering hair styling, extensions, and hair replacement services.
Is there a convenient coffee shop near LensCrafters in Paramus for a break before or after your visit?
Yes, CAFE GEM is a nearby coffee shop and cafe where customers can enjoy a coffee or light meal around their appointment time.