CF
Cara R. Ferris
Jul 8, 2025
I’ve been a loyal Club Pilates member for many years and have completed 448 classes. I always paid on time, never froze my membership, and supported the brand through many changes — including the transition to Spartan Corporate ownership. That change, unfortunately, marked the beginning of a long, disappointing decline in quality and care.
Spartan now owns and operates several Club Pilates studios in New Jersey, including Wyckoff, Emerson, Montvale, Oakland, Paramus Park, and Wayne. But it no longer feels like Club Pilates — it feels like Spartan Fitness trying to wear a Club Pilates name tag. The warmth, community, and quality that originally defined the brand are gone.
Before Spartan took over, the instructors were incredibly knowledgeable, supportive, and genuinely invested in helping us grow in our practice. Classes felt thoughtful, safe, and personalized. Now, the newer instructors often act more like drill sergeants than coaches. There’s a rigid, cold atmosphere. They treat the class like it’s their performance instead of focusing on the actual members doing the work. I’ve even been scolded for adjusting movements to protect my body — despite having herniated and slipped discs. That was something I used to be able to safely manage with Pilates, but now these classes offer me no relief or benefit. I leave feeling nothing — no improvement, no support, no connection. Still, I stayed loyal and kept my membership, even when I wasn’t getting anything out of it anymore.
At one point, I truly believed in Club Pilates. I was a walking advertisement for the brand. I even created a video about how much it had helped me physically — and that video went viral. That’s how strongly I believed in the power of the practice and the community. But now, I couldn’t recommend it to anyone. The current leadership under Spartan has completely shifted the tone and stripped away the integrity of what this used to be.
I recently experienced a short period of financial hardship and asked for a one-time courtesy refund for a charge I couldn’t cover. After years of commitment, perfect payment history, and sticking with the company even as things declined, I was told no — with a generic, canned response and zero empathy or flexibility.
What’s worse is the fake concern that followed. Messages like “we’re so sorry” and “we’ll miss you” mean nothing when there’s no action or effort to help. If Club Pilates truly cared about its members, especially the long-standing ones, it would treat them like people — not just invoice numbers.
I’ve since found better alternatives with better instructors and better values. I’ll be sharing my experience with fellow members and in reviews, not out of anger, but because others deserve to know the full picture. If you’re considering joining one of the Club Pilates locations now run by Spartan, understand that what you’re signing up for is not the original Club Pilates. It’s something entirely different — and far less human.