Advanced Feet and Ankle Care

Reviews

• RG

  Rebecca Galore

  Jan 22, 2026
  5.0
  Loved this place! Doctor Osemene was friendly and knowledgeable. My appointment went fast and I did not have to wait long in the waiting area. I'd go here for any foot/ankle issue
• CG

  Cassandra Gontarz

  Oct 13, 2025
  1.0
  Part 1 of 3: I had my very first appointment on August 11, 2025. At this appointment it was determined by Dr. Grossman that I should discontinue use of my current orthotics and his office would contact my insurance company to see if they would cover new orthotics. They took a scan of my feet so as to save me from a trip back to the office. On August 12, 2025, I received a voicemail stating, “The orthotics are covered 100%, we’re going to go ahead and order them and when they come in, we’ll give you a call. It usually takes about 2 weeks.” I did call the office back on August 12th to let them know I had received their voicemail, that it was good to hear they will be covered, and I asked a question related to the scan from the day prior. On September 5, 2025 I call the office inquiring about my orthotics. I am told again that they are fully covered, which I was already aware of. I ask when they will arrive. I am told that “the lab is slow.” On September 15, 2025 I call the office again to inquire about my orthotics. I am told yet again that they are fully covered. I let her know I have been aware of that for over one month. I say that I am concerned because I was initially quoted two weeks and it has now been over one month. The person I spoke to said, “I don’t know why the voicemail would have said that, because it can take longer.” They said they would pass my information onto Liz, who is in charge of orthotics. I do not hear from anyone for the remainder of the day. On September 16, 2025, I see that I have two missed calls from the office. No voicemails were left. I assume Liz was trying to reach me. Around 12:30 p.m. I call the office and say I am returning their calls. I am told it was probably Liz who was calling me, and that she was currently on the other line. I am told that once Liz is off of her current phone call, she would have her call me. I did not receive a call back. Therefore, at 5:45 p.m., I tried calling the office. It went straight to voicemail three times. On the fourth try, my call is picked up. The woman’s voice sounds unfamiliar, so I ask if I’ve reached Liz. They inform me that 1) they are not Liz, 2) I have somehow reached the Freehold office, and 3) Liz has already left for the day. I ask the woman if she will take a message for Liz. She says “I don’t usually do that, but sure.” I say something along the lines of “Liz, I have two missed calls and no voicemail from you. I want to know where my orthotics are. It has been over one month.” I also asked her to inform Liz that I would appreciate a call back, and a voicemail if necessary. The woman says that if Liz didn’t leave a voicemail, it was probably for a good reason. To this day, I cannot possibly imagine what that reason could have been and I have also never spoken to nor received a message from Liz. On September 17, 2025 I don’t receive any calls or messages. Therefore, around 5:00 p.m., I call the office again to inquire about my orthotics. I speak with Amy, who says “they arrived today,” puts me on hold to locate them, and then comes back. She says she is sorry, that she is new, and that she read the note wrong. She says “there was a problem” and that they put in a rush order. I disappointedly say, “That is what I suspected since it was been over one month.” I ask for a timeframe of when to expect the orthotics now. She says she is unable to provide me with one, but to call again in one week. I do not have the energy to reach out to the office when the next week rolls around.
• SS

  Sandra Stegura

  Jun 4, 2024
  5.0
  Toenique was awesome, just like the rest of Dr. Grossman's staff!