Club Pilates

Reviews

• DL

  Daniel Legaspi

  2 days ago
  5.0
  First time doing Pilates and I absolutely love it! From the moment I walked in, I felt welcomed, supported, and motivated. I want to appreciate Lexi the manager for giving me the run down of what they do in club Pilates and giving me all the information that I needed to become a member. The instructor Caitlyn was incredibly knowledgeable and patient. The space is super clean, calming, and beautifully maintained, which makes my first intro class enjoyable. 5/5 stars will definitely comeback again
• AT

  Ann Tolentino

  2 days ago
  5.0
  I visited this Club Pilates over the summer for the 30-minute intro class. We arrived about five minutes late (parking was crazy) even though the class hadn’t started yet but were still turned away. The woman at the front desk didn’t seem happy about rebooking our intro sessions either. Fast forward to today.. I decided to try a full class with Veronica, and she was amazing. She made the whole experience feel comfortable and relaxing. It seems like management has changed as well, because I didn’t see the same front desk person from before. Instead, I met Lexi, the new manager for Montclair. She was incredibly friendly, attentive, and welcoming. She answered all of my questions and created a completely different atmosphere compared to my previous experience. Overall, Veronica and Lexi were a breath of fresh air. I’d definitely come back again.
• JA

  Jess Anderson

  2 days ago
  2.0
  The manager is incredibly passive aggressive over the phone. I like most of the instructors and the guest coordinators. Lexi needs more customer service training. Especially if she insists on calling guests herself.
• JL

  Jessie Laracuente

  Nov 11, 2025
  5.0
  Love the class schedule and how clean, organized, and well-maintained the studio is. The staff is always welcoming and creates such a positive and motivating environment. Highly recommend Club Pilates to anyone looking for an amazing workout experience!
• SS

  seun shobitan

  Jun 27, 2025
  1.0
  Instructors are great. However, Customer service is extremely poor. I have been trying to cancel my membership for two weeks. However, no one answers the phone nor does anyone answer the emails. I’m still actively trying to reach someone to cancel my membership before I get charged in a few days. I’ve also had terrible experience trying to reach anyone at club Pilates for other reasons During my two months with them. I would always have to go to the location which is 40 minutes away just to talk to someone. This is the main reason why I’m leaving. It’s very frustrating especially considering how much we pay as members.

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