Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
506 reviews
5 stars
468
4 stars
10
3 stars3
2 stars4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Sue and Rachel for their exceptional service.
Product Quality
Some customers expressed dissatisfaction with the quality of lenses, particularly regarding the thickness of lenses that were marketed as thinner and lighter.
Repair Services
The store received positive feedback for their quick and effective repair services, with many customers appreciating the assistance provided for fixing glasses.
Pricing Concerns
Several reviews mentioned concerns about pricing, with some customers feeling that costs were high or that they were not getting value for their money.
Overall Experience
Overall, the majority of reviews reflected a positive experience, with many customers expressing satisfaction with their visits and recommending the store.
- KWKen WagnerJan 6, 20261.0Please go somewhere else for your eye exam. Basic customer courtesy is not found here.
- LALisi AlpertJan 2, 20261.0If I could give minus five stars, I would. Absolutely terrible customer service at the Sagamore Promenade. We came in to pick up a ready order and were met with immediate rudeness. It only went downhill from there. A great way to start the new year… not.
- PPpoursuivant1Dec 27, 20253.0Ordered new glasses and sunglasses, paying extra $120 for thinner and lighter lenses on the glasses. I was given December 10th as an expected completion date. Sunglasses came in early, great, but the everyday glasses with the expensive lenses were delayed until December 24th. They were nice enough to give me glasses with regular lenses to tide me over until the glasses with thinner/lighter lenses come in. Very grateful for that. Just before Xmas and I got a message saying the glasses are in but I couldn’t get to the store until today(the 27th). As soon as I received the new glasses, I could see that the lenses are thicker and feel heavier than the less expensive lenses that I’ve been using. I pointed out that fact and the associate who was helping me looked and agreed with my observation. She then went over to consult a colleague who, when I walked over to them, proceeded to tell me that she’s never seen a situation like it in her 30 years of experience. However, she then proceeded to tell me that even though I paid an extra $120 for what was marketed to me as thinner and lighter lenses, they could, in fact, be thicker and heavier than the normal polycarbonate lenses. I pointed out that that contradicts their marketing and their rationale for charging more money. All the while, the more experienced associate proceeded to talk over me when I tried to talk until I asked her to just let me finish making my above point. She kept repeating herself about lenses can be thicker but never satisfactorily addressed my question about why they market and charge more for a product that’s supposed to be thinner and lighter…but isn’t. She then said she can’t explain it anymore and walked away. I was given the choice of keep using the cheaper lenses and getting the $120 refunded, which I accepted. I’m happy the situation got resolved but the exchange with the senior associate was unproductive, and left a sour ending to what had been a nice experience up to that point.
- LILi iiDec 19, 20255.0My daughter only wanted the same glasses she was wearing and they both were extremely helpful in helping my daughter get her favorite glasses. We were very happy. Lens crafters in Marlton will be our place from now on. We will not be going to the Moorestown Mall location anymore, that man quoted me $453/$293 for just lenses with my insurance. Highway Robbery!!!
- TMTracy MuellerDec 15, 20255.0From eye doctor visit to selection of new glasses and fitting, entire experience was smooth, friendly, and efficient! Sue was super helpful and friendly, communicated well and was easy to work with. Highly recommend.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What are the regular business hours for LensCrafters in Marlton, NJ?
LensCrafters in Marlton, NJ is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters in Marlton?
You can schedule an eye exam online via LensCrafters' scheduling link or by visiting their website to book an appointment.
Does LensCrafters offer contact lens exams and fittings?
Yes, LensCrafters offers contact lens exams and fittings, which include detailed measurements and may incur an additional fee.
What types of lenses and eyewear brands are available at LensCrafters Marlton?
They offer a variety of lenses including High Definition, Anti-reflective, Polarized, and Traditional lenses, plus designer brands such as Ray-Ban, Oakley, Prada, Versace, and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others.
What payment methods are accepted at LensCrafters in Marlton?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is LensCrafters in Marlton wheelchair accessible?
Yes, this location has a wheelchair accessible entrance to accommodate all customers.
What nearby stores can I visit along with LensCrafters in the Promenade At Sagemore?
Near LensCrafters, you can visit Nike Well Collective for sportswear, Bluemercury for beauty products, and J.Crew for clothing, all located in the Promenade At Sagemore.
How can nearby electronic stores help me before or after visiting LensCrafters?
Apple Sagemore electronics store is nearby, convenient for tech or accessory needs you might have before or after your visit to LensCrafters.
Are there dining options near LensCrafters where I can eat before or after my appointment?
Yes, you can enjoy meals at nearby restaurants such as Pizzicato for Italian cuisine or Sal's Pizza for a casual pizza place near LensCrafters.