LensCrafters

4.8
487 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
500 Route 73 South, Marlton, NJ
08053, United States

Hours

Reviews

4.8
487 reviews
5 stars
452
4 stars
10
3 stars
2
2 stars
4
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Sue, Rachel, and Paulaina.

Repair Services

Many reviews highlighted the quick and effective repair services offered, often free of charge, which contributed to positive customer experiences.

Store Environment

The store was frequently described as beautiful and welcoming, enhancing the overall shopping experience for customers.

Product Selection

Customers appreciated the wide variety of glasses available, noting the quality and trendy options offered.

Mixed Experiences

While most feedback was positive, a few customers reported unprofessional behavior and issues with scheduling, indicating room for improvement.
  • DF
    Denise F
    Nov 11, 2025
    5.0
    I was greeted at the door and assisted promptly. I want to mention that Sue Holmes was wonderful to work with. She looked up my insurance, and she provided me with the best possible lenses. I'm very happy with the service and highly recommend them.
  • MH
    Marcus Henderson
    Nov 11, 2025
    5.0
    Sue was awesome, give her a raise, triple her salary!
  • KK
    Kyle
    Nov 6, 2025
    5.0
    I stopped into LensCrafters today after the glasses I bought online last year had broken. Even without an appointment I was greeted and helped right away. The team checked my glasses and confirmed they weren’t repairable, so we tried to find the same frames to reuse my existing lenses. To my surprise the frames had been discontinued. I assumed I’d have to buy a new pair and leave without working glasses, but the staff went above and beyond - they searched for similar frames and actually found a pair that could hold my current lenses. After a bit of fine tuning they fit perfectly as if they were made for them. They also honored a 30% off coupon from Ray-Ban support and applied a $100 offer toward new frames with prescription lenses, even though my old ones were out of the two year warranty. In the end I bought a new pair and left with my old lenses in new frames giving me a backup pair for the future. Great staff, great service.
  • QC
    quinn collins
    Oct 25, 2025
    5.0
    First time customer and Sara is the best. She is the light of the store. I had a great time with her.
  • CG
    Carly Gunzenhauser
    Oct 2, 2025
    5.0
    The Manager, Paulina was wonderful! She was personable, knowledgeable, efficient, and patient. I will say, a different worker who was communicating with Paulina while assisting me did not seem so nice to Paulina and it did make me feel uncomfortable while sitting right there.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.