LensCrafters

Reviews

• MW

  Mr. Wolfington

  1 day ago
  5.0
  From the medical assistants to the doctor to Ken who help place my order for the glasses, my daughter and I received EXCELLENT service all around. A much better experience compared to the East Hanover location where they DO NOT VALUE their customers. If you are looking for a great overall experience when shopping for a pair of glasses come to the Livingston Mall location. Heads up: when the Livingston Mall officially closes in May, this location will relocate the the Mall at Short Hills. Same team (hopefully!)
• PM

  Patrick Mawhinney

  Apr 6, 2026
  5.0
  Due to my vision coverage, I am limited to using only Lens Crafters. I have been to a few LCs in Bergen County but this location has by far the most courteous and helpful staff. When i enter the store, I am consistently greeted and acknowledged -- this is a monumental difference compared to the Garden State Plaza locations. I purposely drive past other, closer, Lens Crafters locations because I want the customer service that is available at this location. The staff is friendly and respectful, led by Kenneth Testa. I am so glad that I met him and was able to go thru the process of buying glasses/frames/lens (coatings) with him (a task i have done for 30 years, but he treated me and the process as a very important decision). He is highly knowledgeable with the glasses making process, the lab/the shop, and treats everyone with respect, and understands that what I am buying is essential to my life; I wear glasses all day every day and I need them to be fully functioning -- he understood this requirement as a baseline not a benefit. He is a wonderful person and employee and he provides a courteous service that is hard to find these days. I will definitely be going back to this location (until they move to Short Hills ~in May 26) and looking forward to working with Kenneth again.
• AZ

  Archie Zavolas

  Mar 31, 2026
  5.0
  Ken was helpful, informative and very pleasant. He explained in detail my options and cost breakdown. Highly recommend!!
• WT

  Whenmassfghjk Thethetge

  Mar 16, 2026
  5.0
  Today (March 15) I visited LensCrafters at Livingston Mall in Livingston, NJ to exchange my glasses, and I had a wonderful experience. The young man and the lady who helped me were both extremely kind, patient, and very professional. They took their time to assist me and made sure everything was just right. Their kindness and excellent customer service truly made my day. Thank you both for your professionalism and for making my visit such a pleasant experience!
• MM

  Miki

  Mar 10, 2026
  5.0
  I had a wonderful experience at LensCrafters on Rt 10 in Livingston today. I visited the store and needed to replace my prescription sunglasses. Throughout the whole process, Kerri Garcia helped me. she was patient and kind and answered all my questions professionally and with expertise. I had discomfort with my pair of glasses and Kerri heard me and looked for ways to make all my concerns addressed. It felt right. It felt that Kerri was on my side in terms of health and also in terms of satisfaction with a new pair of glasses all around. I will definitely continue my relationships with LensCrafters. They always deliver. Thank you, LensCrafters for having such great employees who understand the value of great customer service. Miki

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