Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
559 reviews
5 stars
528
4 stars7
3 stars2
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Juana, Devin, and Patricia.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling customer inquiries and providing thorough explanations during eye exams.
Service Delays
Some customers experienced significant delays in service, particularly regarding appointment scheduling and order fulfillment, leading to frustration.
Product Quality
While many customers were satisfied with their glasses and the selection available, there were complaints about issues with lens fitting and quality.
- SASandro AlvarezDec 2, 20255.0Very professional, quick and easy.
- KSKassidy ShetlerNov 29, 20251.0Horrible. Waited a hour and a half just to get my eyes checked. Was told I didn’t pay the 50 dollar deposit to secure my appointment which I didn’t even get an email about until 2 am the morning of the appointment that needed to be done. So then I get there and they’ll like we can squeeze u in which basically means they half ass ur exam do portions of it and make u wait 30 minutes in between. While I was trying to finish my medical records they were like “if we are going to squeeze u in u need to fill it out faster” essentially what was said don’t even know what I was putting down for my medical information. Was going to get checked for contacts but was so rushed felt like I couldn’t even do that. Also while waiting in between the different parts of the exam kids came in and were playing with the machines. Save ur time and money and go to a real optometrist not this bootleg one. Also they were so passive aggressive as I was waiting in between appointments they mentioned probably 4-5 times how it’s basically my fault and should’ve finished the information beforehand despite being 15 minutes early to the exam and maybe they shouldn’t send the form to fill out to secure ur spot at 2 am in the morning the appointment. So unprofessional don’t even think they looked at my eyes… been to other LensCrafters just DONT go to this one it’s so bad. Oh also almost forgot was sitting there waiting for my turns to go in and the person heard another person arrive she ran out invited him into the office and was like and he was like omg so quick to be seen! And she was like “of course wouldn’t want YOU to wait” like yeah lol don’t come here they’re awful. And then she saw him and then he was in and out in 10 minutes while I waited 40. Literally went downstairs to other LensCrafters as a walk-in despite them being very busy. They got me in and out in 30 minutes.
- HVHenry VillanuevaNov 26, 20255.0Patricia was extremely helpful and knowledgeable.
- EAElizabeth AlexandrovOct 27, 20255.0The worker there was absolutely delightful and incredibly helpful. She helped me fix my glasses (as the screw fell out). Thank you very much!
- SLShay Buttas Bakery LLCOct 24, 20255.0Ms. Tate Sky is such a gem. She was extremely articulate and knowledgeable on the glasses I asked about, no matter the brand. She explained everything in great detail. I’ll definitely be back and will recommend this specific store inside of macys to everyone.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Macy's offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer frames and sunglasses.
Which designer brands can I find at LensCrafters at Macy's?
You can find designers such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters at Macy's accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters at Macy's?
You can schedule an eye exam online at their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=8531&storeId=10851
What are the store hours for LensCrafters at Macy's?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
What payment options are available at LensCrafters at Macy's?
They accept debit cards, credit cards, as well as Android Pay and Apple Pay.
Is LensCrafters at Macy's wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I pick up my eyewear in-store at LensCrafters at Macy's?
Yes, LensCrafters offers in-store pickup for eyewear orders.
What nearby dining options are available around LensCrafters at Macy's?
Nearby you can enjoy dining at The Cheesecake Factory, Jamba smoothie bar, Zinburger Wine & Burger Bar, Side Dish Cafe, Häagen-Dazs ice cream shop, and Auntie Anne's Pretzels among others.
What entertainment venues are near LensCrafters at Macy's?
You can visit the Amc Movies Theater in Newport Mall nearby for movies and events.
Are there other optometry providers near LensCrafters at Macy's?
Yes, nearby optometrists include Citilight Optometry, Julienne Walker Eyecare, Enhanced Eyecare, and Sunglass Hut.