LensCrafters

Reviews

• SS

  straykuroneko

  5 days ago
  1.0
  Update: I spoke to the manager, and she completely disregarded my concerns. She kept talking about how terrible online sales are and claimed that there’s nothing she can do about it. She also said that I’m talking about two different things and won’t support customers who want to shop online. ZERO STARS but has to put a pity star just to update review nope i’m not going back! ==================================== the office for my exam gets 4 stars only because the front desk personal was very pleasant to talk to…. doctor: explain my situation and was dismissed and told that whatever she told me was for educational purposes. no empathy went to check out the sales portion of the store… the sale personal did her but there was no frames to my liking, i asked if i there were more online she said yes and that i could come back as they tend to get more but didn’t say when. so i ended up ordering my glasses online and website said “Issues with your order? Come visit us in store to start the returns procedure” both this location and the one in macy’s both said “you have to return it online” either way i did not feel like i was helped properly nor fully explained how to use my lens. everyone in the sales part of the store said “to get use to them” i asked how long dose it take and the response was “dunno some people takes seconds some take long who know, got to get use to them…” im getting headaches and feel dizzy with them so they are being returned. no one has any empathy/sympathy anymore… and no they were not busy i was there in the morning…
• AE

  Armida Elezi

  Feb 25, 2026
  5.0
  Great experience at LensCrafters in Jersey City! Ruwani who helped me with my glasses was very knowledgeable, patient and attentive throughout the entire process. She took the time to explain lens options clearly. She is the best. When you’re at LensCrafters in Jersey City, ask for Ruwani.
• AA

  Amjad Alwaal

  Feb 20, 2026
  1.0
  Terrible experience at this branch. Pray you don’t need the lab to change your lenses. Lab person does not work on weekends. You have to take time off from work to change the lenses. When I finally made it, they told me lab person is not working. They refused to refund me.
• CB

  Christian Berdat

  Feb 17, 2026
  5.0
  John and Geanie the dream team for all of your eyewear needs big and small quick or steady you’ll be pleasantly surprised by the level of care and detail these two and the rest of the stores associates will show you. I’d dare say it’s a fun trip for the whole family!!!
• SS

  stephen07302

  Feb 9, 2026
  5.0
  I have been getting eyewear at Newport Mall for the 15 years. The staff has always been wonderful. This time around I bought the frames before I even if needed an upgraded prescription. Linda was the salesperson who helped me and remembered me 4 weeks later. She was exceptional to deal with and can’t wait to get the call that they are ready. See you soon Linda

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