Club Pilates

Reviews

• ST

  Suyee Tang

  5 days ago
  1.0
  I am incredibly disappointed with the management at this studio, specifically the manager, Gregg Evans. The customer service here is severely lacking when it comes to resolving basic issues. I was recently charged a $25 cancellation fee for a class I was waitlisted for. The problem is that the studio's booking system never sent me an email or text notification letting me know I had been moved onto the roster. I even provided the manager with screenshots proving that no alert was ever sent. Obviously, if I don't know I am booked for a class, I cannot attend. Instead of showing basic common sense and waiving the fee for a technical glitch on the studio's end, Gregg completely mishandled the situation. He flat-out refused to acknowledge the system error and tried to justify the charge by claiming it was about "fairness to other members." I fail to see the fairness in penalizing a paying member for a notification failure caused by their own software. Having to waste time going back and forth over a blatant system error is beyond frustrating. At this point, it is no longer about the $25—it is about Gregg's terrible customer service, poor communication, and complete refusal to take accountability for a flawed booking system. If you are considering joining, be warned that this manager just wants to get the money out of his customers' pockets.
• KK

  Karen Katzman

  6 days ago
  5.0
  Lisa is a fabulous instructor. She is patient and constantly watching to make sure correct form and breathing is happening.
• NA

  Nicole A

  Mar 9, 2026
  1.0
  Instructors frequently start class late, but end on time. They also have taken "pee breaks" in the middle of class, despite the fact that they have 10 minutes after class to do that. Often times, they do not correct you if you are doing something incorrectly, which may lead to injury. Once you are injured, they still charge you a penalty of one month membership fee ($129) even though you can't physically attend class.
• TA

  Tainely Saint Aubin

  Mar 6, 2026
  1.0
  The employees are very rude and pretentious
• AC

  A C

  Feb 24, 2026
  2.0
  Nice studio and the instructors are great - I especially love Sarah M. My biggest issue though is that the classes fill up way in advance and can have 8-10 people on the waitlist at a time, so there’s no flexibility in your schedule. You basically have to fill up the whole month’s worth of classes as soon as your membership charges, and if you use all your credit before month end you’ll have like a week of lag between when it charges and when you can get in for a class (unless you can make it to the midday or super early morning classes, which not everyone has the flexibility to do). Credits also don’t transfer automatically if you don’t use them, you have to ask for it each time. They also continually text you to “check in” but it’s all very fake - I express my legitimate concern and they just tell me it’s a nonissue, no explanation. Just “check 2-3 days before”. Their management needs a serious lesson in customer service and how best to respond to clients.

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