Glenwood Premier Dental Group - Dr. Mark Wassef

Reviews

• MH

  Maryam Haque

  Dec 28, 2025
  1.0
  Had to wait 30 mins min both times in the waiting room, they were consistently late for the appointment. Then the dentist took a phone call during my appointment which was a two fillings, they double book patients regularly on top of each other so he stepped out to go see another patient for 20-30 mins. He also started drilling into my tooth before it was numb. Was not the right fit.
• MB

  M B

  Dec 3, 2025
  1.0
  Horrible service
• BF

  Brian Francis

  Dec 3, 2025
  5.0
  Getting new dental implants. They work with you with financial and personal loans.
• DD

  Dennisse Denisse

  Nov 22, 2025
  1.0
  We prepaid Glenwood Premier Dental Group $9,500 toward a treatment plan totaling $27,275.20 for our son. The plan included two root canals, multiple crowns, extractions, bone grafts, a bridge, and sedation dentistry — yet the only services ever performed were one cleaning and one root canal. Throughout treatment we received contradictory information from different dentists: one said a second root canal was needed, another said it was not; one said the office offered sedation, another said they did not; and they also disagreed on how many extractions were needed. The office manager, Ashley, repeatedly told us that the total cost would remain the same even if major procedures were removed from the plan. We also experienced multiple disruptions and broken promises. During one visit, our son’s dentist left the room to assist with what the staff described as an emergency involving another patient. Our son was left unattended in the chair for about 45 minutes, during which no treatment was done. When the dentist finally returned, it was after 6pm and the office was already closed, and we were told the appointment had to be rescheduled. This delay had nothing to do with us but counted as another visit where no treatment occurred. At the final visit, where extractions were supposed to take place, the dentist instead told us that the procedure could not be performed there with sedation and recommended that our son go to a surgeon instead. This was extremely confusing because the office advertised sedation dentistry on their website, and we had been told earlier that the dentist treating our son was certified in sedation. This was one of the reasons we chose this practice over others. Because of all these issues, we notified the office on September 29, 2025, that we would be discontinuing treatment and requesting a refund. We followed up again on October 9 and October 20. In our last in-person meeting, Ashley said we had an $8,000 credit, but later texted that it was $7,827.40. We sent certified letters on October 28 and November 11 requesting the refund. After several follow-up emails and text messages, Ashley eventually claimed a refund check was “mailed on November 3rd,” but she provided no proof of mailing, no tracking number, no copy of the check, and no confirmation of the address used, and she refused to stop payment or reissue it. Her later explanation was that they were “awaiting their accountant to ensure the check has not processed,” which made little sense since we clearly stated we never received a check. As of November 22, 2025, despite repeated written requests, emails, texts, certified letters, and in-person discussions, no refund has been issued. After posting our experience online, Ashley contacted us continuously from Friday through Sunday requesting that we remove our review because it “affects their business.” On Saturday night, she suddenly stated the refund check would be ready for pickup on Monday — even though earlier she said nothing could be done until their accountant completed a review. This abrupt change suggested the refund was being made conditional on removing the review, which we chose not to do. Everything stated here is accurate, factual, and supported by documentation, including payments, timelines, messages, and certified letters.
• AH

  Alexis Heim

  Nov 20, 2025
  5.0
  Taryn was amazing! Cleaning was seamless and painless! I cannot wait to return for my 6 month cleaning! The whole office staff is so friendly and everyone makes the experience so relaxed and comfortable

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