Quest Diagnostics

Reviews

• AJ

  Archer Jadephoenix

  3 days ago
  3.0
  I've been coming to this location for over a decade now for all kinds of labwork (and no, this is not my actual name - I'm not about to do that to myself). Had I put in this review last year or earlier, it'd have been 5 stars. But lately? I've experienced incredibly long waits, even when I had a scheduled appointment (and the walk-in wait time? omg, absurd at times). I've witnessed only one person coming in at 6am to open, do everything the facility needs to actually serve the patients waiting, and take said patients' samples, with other phlebotamists coming in considerably later, after a massive backup had already been created. If this was a one time thing, I would not have mentioned it here in this review, but twice in two months? Both times were 6AM arrivals. One was a walkin (I waited over an hour and a half to be taken back that day) and the other was a scheduled appointment (where I waited 45 minutes past my scheduled time before I was taken back). I had to take time off (which is limited and precious to me) of work because of both delays. What saves this place? Why do I keep returning? Because the phlebotamists are highly skilled and I've always been very difficult to get blood from. Here at Hamilton Quest, I typically only need a single attempt before they're able to get the necessary blood from me. I believe I've only been stuck 3 times ONCE, many years ago (and considering that other places I've been to have sent me home because they couldn't get blood from me, or stuck me 5... even 6 times before managing to get blood, 1-2 attempts is a godsend). Most of the staff are friendly enough, and pleasant to work with. But the wait times lately are absurd. I'm hoping with the new location, they are able to open on time with the right number of staff, and don't end up backed up like the last few times I've been there. Hopefully they fix this issue soon. I'd love to go back when I could say this place earned a full five stars from me again.
• CM

  Camille Merger

  Apr 1, 2026
  5.0
  the person who drew blood was very knowledgeable - her name is Kelly and I appreciate her expert training.
• TF

  Timothy Fuller

  Mar 26, 2026
  5.0
  My nurse was kind and quick! I was in and out in less than 10 minutes and didn't have to wait.
• CR

  Charlene Ross

  Mar 20, 2026
  5.0
  The facility is very clean and I love that you are taken within 5 minutes of your scheduled time.
• SS

  smart smartest

  Mar 18, 2026
  2.0
  The staff is unprofessional and unable to handle even basic order processing. Some employees attempt to collect unnecessary personal information despite clear instructions that such data should not be requested. They seem unfamiliar with their own policies and often behave disrespectfully toward patients. Wait times are excessively long, and many employees lack proper communication skills and customer service etiquette.