Planet Fitness

3.9
466 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
375-417 Rte 17, Hackensack, NJ
07601, United States

Hours

Reviews

3.9
466 reviews
5 stars
268
4 stars
67
3 stars
39
2 stars
22
1 star
70

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently praised for its cleanliness, with many customers noting that the facility is well-maintained and regularly cleaned.

Staff Attitude

Feedback on staff is mixed; while some customers appreciate friendly and helpful staff, others report rude behavior and poor customer service, particularly from management.

Equipment Availability

Many customers appreciate the availability of machines, especially during off-peak hours, but some express concerns about the need for more equipment and better maintenance.

Crowding Issues

Several reviews mention that the gym can become overcrowded, particularly during peak hours, making it difficult to access machines.

Facility Conditions

There are complaints about specific facility issues, such as broken equipment, inadequate lighting, and problems with the showers, including lack of hot water.
  • GD
    Georgee Dorjee
    Oct 28, 2025
    3.0
    I recently joined the Hackensack Planet Fitness. The facility is awesome and very clean, which I really appreciate. However, I noticed that the front desk girls on Tuesday early morning seemed to lack customer service skills. They were talking and laughing loudly while members were exercising nearby and didn’t show much professionalism when responding to questions. I’ll give it some time to see if things improve before deciding whether to continue my membership.
  • JG
    Jesse E. Gatdula
    Oct 11, 2025
    4.0
    NICE staff & facilities
  • SP
    Shy Pat
    Sep 10, 2025
    1.0
    I think someone forgot to pay for the light bill.. it’s so dark in here.
  • EC
    Eduardo Calvo
    Aug 27, 2025
    3.0
    This is one of the nicer PF cuz they could be real ish holes i guess depends on management and employees also.
  • CF
    Courtney Fletcher
    Aug 21, 2025
    5.0
    Great and not packed after hours. Big and clean property and lots of parking

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Hackensack, NJ?

Planet Fitness in Hackensack, NJ is open Monday to Friday from 5:00 AM to 10:00 PM, and on weekends from 7:00 AM to 8:00 PM.

What facilities and services does Planet Fitness in Hackensack offer?

They offer Classic Access, mobile app support, free in-club fitness training, Wi-Fi, perks for members, tanning, massage chairs, hydro-massage, discounted cooler drinks, fitness training, premium perks, and virtual fitness training.