LensCrafters

Reviews

• CL

  Cedric Lyles

  3 days ago
  5.0
  I want to say ,The Freehold Nj LensCrafters are very complete with their abilities to help with my needs for eyewear. I was also observing ,also how polite and compassionate to all customers needs , as customers were shopping for perspective eyewear . I noticed that it was important to the staff that the customers were made to feeling comfortable and confident that they were getting top notch service rendered and great quality products . I was there for a while going throughout the store looking at eyewear and the staff would continuously check on me and try very hard to hard to meet my needs. I wish I could give a higher stars than a 5 star review.The Freehold LensCrafters surely deserve top stars rating across the board!!
• MR

  Melissa Rivera

  3 days ago
  5.0
  they have such a large selection of glasses and the staff is always helpful and supportive. i have never had a bad experience at the freehold store.
• CB

  Chhaya Bali

  4 days ago
  5.0
  I worked with Salman at Lenscrafters at Freehold Raceway Mall. He is a professional, very polite and extremely helpful person. I generally struggle picking the frames. He pointed me in the right direction given my preferences, helped me pick between the three or four of my initial selection, giving me objective advice that I found useful. He then patiently explained the choices available to me in lenses with their pros and cons and finally the pricing and discounts. As a result, Lenscrafters has a very satisfied customer!!! I would rate Salman 10/10 for his help.
• MS

  Matt S

  Feb 16, 2026
  5.0
  Excellent experience during the Presidents’ Day sale. I came in for new frames and initially forgot to use my vision benefits on the Tom Ford purchase as well as a special coupon. I returned to the store after realizing this and Apprentice Optician, Salman Mahmood generously helped me to cancel out (i.e. processed a return for) the initial transaction and process the new one using my benefits and the $50 coupon. He also gave me a quick debrief on the key features of my benefits and when I am eligible for new frames/lenses. In the end I saved an additional $95 on top of the holiday sale. This was truly much appreciated. Great job Salman and team (honorable mention for Miles).
• KD

  Kathleen Dugan

  Feb 15, 2026
  1.0
  I have been a customer for years. So I was really happy to have a new script to get sunglasses. Ok that being said I ordered my prescription sunglasses. When they said they were in I went to get them and instead of the lenses being sunglasses they were clear. Ok they said it was a misunderstanding and they should be done in a few days. Well it was about a week and I called to see if they were in. I was told they’d be in this day by three o’clock. I went there just shortly under 3 o’clock and they said they had to be cut into the glasses and they would’ve done in an hour. I called and a woman said they would be ready in ten minutes. So I went back and I said I was told my glasses would be ready in ten minutes. Well quite unfriendly and with a rather nasty reply the woman said it was me and I said twenty minutes. So half the staff was glaring at me through their lab window. So my point being you were so rude and that’s not the way you treat a paying customer. I will NEVER go back here again. I didn’t deserve the tone you used with me. I wish I had your name. You are so RUDE. Believe me I wouldn’t recommend you to anyone. Try brushing up on your people skills and be nice. And I know you’re not going to care but I don’t like being chastised and honestly you should care because you give Lens Crafters a bad name.

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