Club Pilates

Reviews

• SP

  svetlana le pera

  2 days ago
  5.0
  I have been a member for a year and one of my favorite instructors is Misha!!!!!! He is all about form and not getting injured. He constantly his class interesting and fun. Great workout and stretch
• DE

  Daphné Evrard

  Nov 17, 2025
  1.0
  Read the other 1-star reviews and you will see the common pattern. Everything is great until you want to cancel. Management is 🤮 Vianca is not a nice person to deal with. They want you to cancel in writing so they can guilt you into staying. They make you sign a contract that they don’t abide by (On the contract, late cancellation is $15 and no show is $20. But they charge $25) They are desperate for money, shiw no compassion. They will make up any excuse to defend themselves. When I signed up they verbally said the first month is 40% off during the initial class. On the app it says 40%, but only gave me 30%. When I asked about it they said it wasn’t true and that instead they waived the initial inscription fees?! Like which fees? They are making stuff up. When I first enrolled, they said to not cancel on the app for late cancellation, but to call instead so they could waive the fee. They made it seem like it was no big deal at all, but the reality was different. They will lie to you to get you in and get as much money as possible. Very deceptive. Lastly, I did not remember that they required a 30 days notice. I gave them 28 days and Vianca is intransigent. I explained that I couldn’t go anymore. I explained the same thing to my credit card company and they sided with me. Now Vianca is threatening me to submit the payment my credit card cancelled (and additional made up fees) to recollection and that it will have a hard impact on my credit card… She has all that fight in her, to get my money, for a service I didn’t use. I even paid for 2 weeks that I didn’t use, but she wants more $$. She is creating unnecessary stress in my life. I am not from the USA, but apparently it is common practice for gyms to require 30-day cancellation notice?! I can say for a fact that I will stay far away from any business that requires membership while I live here. This is not honest business in my opinion.
• EP

  Ellen Park

  Nov 10, 2025
  1.0
  Completely misleading and unethical business practices. I called to purchase what I was told over the phone was a 4-class, one-month package — a simple, one-time purchase with no commitment. After I paid, I was emailed a full membership contract that already had my e-signature prefilled which I never signed or even saw before payment. Yes I received the contract email right away, but I didn’t review the fine print until a couple weeks later after coming across several negative reviews of Club Pilates and their membership practices. That’s when I realized I’d been signed up for a recurring membership I never agreed to. When I reached out thinking this was an honest mistake, the manager, Vianca, was rude and dismissive. She repeatedly emailed “you received the contract,” while ignoring all of my concerns that the contract was never shown before payment, it was pre-signed without my consent, and that the girl I spoke with over the phone had clearly promised a one-time 4-class package with no mention of a recurring membership. The entire experience was extremely deceptive from start to finish. Thankfully, my credit card company reviewed the situation and refunded me for the recurring payment I was charged the following month. Avoid at all costs — this location uses manipulative sales tactics, deceptive business practices, and pre-signed contracts to trap people into memberships they never intended to join.
• EJ

  Erin Jasphy

  Oct 31, 2025
  5.0
  I’ve taken a lot of Pilates classes, but Loanna’s class was on another level. She immediately noticed small misalignments I didn’t even realize I had and helped me correct them with clear, thoughtful instruction. Within seconds, I was engaging muscles I didn’t know how to properly activate before. Her balance of challenge and encouragement made the class amazing truly the best Pilates experience I’ve ever had. I really hope she becomes a full time instructor at the Fort Lee location!
• SK

  Sonia Kim

  Oct 29, 2025
  1.0
  I was trying to cancel membership after freezing the account for couple months. Vianca said I have to pay one final payment before cancellation. I was under an impression that it would be $15 since that’s how much I need to pay to freeze my account. So, I told her I would pay my last freeze payment, then she charged me around $270 which is full monthly payment amount. I was not explained that I have to pay the full payment, and the manager was pulling the policy out with vague wording instead of apologizing. I was ok with doing pilates here one more month, but the manager’s rude reply made me so angry. She never apologized for charging me without proper explanation. I was considering to join back after trying out some other studios, but I guess they lost a customer. This is not what I expect from a boutique studio.

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