Club Pilates

Reviews

• MC

  Michelle Chan

  2 days ago
  5.0
  Christine was amazing for the trial lesson, would like to return.
• KK

  Kyongsun

  2 days ago
  5.0
  Even though Christine's classes are tough, I feel so refreshed afterward that I want to keep taking them!"
• SB

  Svetlana Bodneva

  Nov 29, 2025
  5.0
  I’ve been with Club Pilatis in Fort Lee for more than a 5 years, amazing staff, very knowledgeable instructors! My favorite ones are Linda, Susan and Misha! Love them, the best!Always looking forward for my next class!
• MG

  Maria Gutierrez

  Nov 29, 2025
  1.0
  BUYER BEWARE. Read This Before Signing. I had to edit this review because the Owner publicly replied to this post, stating that if I did not remove this post, they would proceed with a defamation lawsuit. I will not be bullied into taking down a review based on my personal experience. I have edited the post to focus strictly on the contract terms and my opinions, which are protected by free speech. This threatening action demonstrates how management operates behind the scenes and that if you do not comply, they will attempt to scold you into submission. This detailed and lengthy review alerts anyone considering a membership at CP Fort Lee, Englewood, Northvale, and other locations owned by Scott Untener and managed by Vianca Rinko. These are independently owned franchises. The owner oversees all operations and decisions. The contract in dispute is dated 11/05/2024 ($169/month for 4 sessions). My negative experience began at the eighth month, exposing a pattern of billing designed to penalize members who attempt to freeze or cancel. The Freeze Policy is an unsound option. I requested a membership freeze on 7/29, and I was informed the standard freeze is for medical reasons only. The manager, Vianca, offered a "courtesy" freeze, but the Freeze Policy Clause offers no financial relief, stating "freezing your membership will extend the term of the Agreement and that you will still be obligated to pay your monthly dues." In my case, this meant I would have continued to pay the monthly dues ($169), plus the monthly freeze fee ($15 to $35). The studio operates on a "Use or Lose" policy. If I paused for 2 mos, I would then be required to use the 12 accumulated sessions within 30 days upon reactivation to avoid losing their value. In my view, this structure is an impossible and perversely counterintuitive condition designed to guarantee profit while making it nearly impossible for a working adult with time constraints to redeem the full value. The additional monthly freeze fee functions as an extra income stream during non-utilization. I then requested cancellation on 7/30, two days after my payment due date (7/28). The Termination clause requires 30 days' advance written notice. The 7/28 payment covered the service period of 8/1–8/31. Vianca stated that 30-days' notice meant one final payment. My notice on 7/30 missed the deadline by 1 day. This resulted in me being liable for the payment due on 8/28, turning my initial 9/1 cancellation request into a 10/1 cancellation. I initially refused to pay this 8/28 bill for ethical concerns, but I paid it in October. My cost to break free from this contract was $338, plus the $20 late fee. This is a highly punitive interpretation of the contract designed to maximize charges. Missing a deadline by 1 day results in a disproportionately large financial penalty. The club benefits from active, freezing, and canceling members alike, ensuring no financial loss to management, EVER. After 7/31, I faced what I deem harassment from their debt collector. When I tried to stop any bills passed 9/28, Vianca claimed on 10/4 that she would contact "Corporate" for a waiver. However, when pressed for Corporate's contact on 10/7, the response was "You can Google that information..." I view this as a lie intended to stall and to be petty. Due to their refusal to resolve the dispute amicably, I sought Counsel, and the issue ended 10/29/25. The current legal threat against this review only underscores that my critique is not baseless. In my opinion, management displayed confrontational behavior, acting like bullies who strong-arm members into compliance. Please follow the instructions on the Dispute Resolution Clause to retain your legal rights. Save yourself the stress of dealing with any CP operated by this Owner. I was a loyal, repeat member from 2022 until this incident. Penalizing a repeat member for missing the cancellation deadline by 1 day is not a client-focused business model, in my opinion. How quickly the tables turn when you want to depart, but to the business's favor, not for the member.
• DE

  Daphné Evrard

  Nov 17, 2025
  1.0
  Read the other 1-star reviews and you will see the common pattern. Everything is great until you want to cancel. Management is 🤮 Vianca is not a nice person to deal with. They want you to cancel in writing so they can guilt you into staying. They make you sign a contract that they don’t abide by (On the contract, late cancellation is $15 and no show is $20. But they charge $25) They are desperate for money, shiw no compassion. They will make up any excuse to defend themselves. When I signed up they verbally said the first month is 40% off during the initial class. On the app it says 40%, but only gave me 30%. When I asked about it they said it wasn’t true and that instead they waived the initial inscription fees?! Like which fees? They are making stuff up. When I first enrolled, they said to not cancel on the app for late cancellation, but to call instead so they could waive the fee. They made it seem like it was no big deal at all, but the reality was different. They will lie to you to get you in and get as much money as possible. Very deceptive. Lastly, I did not remember that they required a 30 days notice. I gave them 28 days and Vianca is intransigent. I explained that I couldn’t go anymore. I explained the same thing to my credit card company and they sided with me. Now Vianca is threatening me to submit the payment my credit card cancelled (and additional made up fees) to recollection and that it will have a hard impact on my credit card… She has all that fight in her, to get my money, for a service I didn’t use. I even paid for 2 weeks that I didn’t use, but she wants more $$. She is creating unnecessary stress in my life. I am not from the USA, but apparently it is common practice for gyms to require 30-day cancellation notice?! I can say for a fact that I will stay far away from any business that requires membership while I live here. This is not honest business in my opinion.

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